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- Tasks: Lead customer support in the EMENA region, providing solutions and building relationships.
- Company: Join JBT Corporation, a leader in food and beverage technology focused on sustainable innovation.
- Benefits: Enjoy remote work options, a laptop, mobile phone, and a bonus scheme.
- Why this job: Be part of a collaborative culture that values growth and inclusivity while making an impact.
- Qualifications: Bachelor's degree in Engineering, 3+ years in technical support or sales, fluent in English and French.
- Other info: Travel within EMENA is expected 50%-70%; this role can be remote or site-based.
The predicted salary is between 28800 - 43200 £ per year.
At JBT Corporation, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to fortify the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best: Serve with Integrity, Collaborate with Humility, Grow with Agility, Innovate with Impact.
The Opportunity ... We are looking for a Customer Care Sales Manager to support our Europe, Middle East, and North Africa (EMENA) region for our product scope in Preservation. You will report into our Senior Customer Care Sales Manager and work as a partner to our customers, collaborating to grow their business. Your experience will provide technical solutions, with a customer-focused approach.
On a given day, you will be:
- Primary contact for customers in the EMENA region, providing technical assistance, troubleshooting, and resolving any issues or concerns.
- Develop an understanding of our products, technologies, and solutions.
- Collaborate with JBT teams, including sales, engineering, and product development.
- Conduct product demonstrations, training sessions, and workshops for customers.
- Identify customer requirements, and provide tailored recommendations and solutions.
- Build relationships with important customers, understanding their goals and aligning our offerings to support this.
- Remain current on industry trends, market dynamics, and competitor activities.
- Prepare and deliver technical presentations, proposals, and quotations to customers.
- Collaborate with the sales team to develop and meet our sales plans, meet sales targets, and increase revenue.
- Maintain accurate and up-to-date records using SalesForce.
Requirements for the role:
- Bachelor's degree in Engineering, or a related technical field.
- Technical understanding of complex products and technologies.
- 3+ years of experience with technical customer support or sales (in the EMENA region).
- Experience with the food processing or preservation industries advantageous.
- Target-focused, having achieved sales targets and driven business growth.
- Interpret data and market trends to make informed decisions.
- Fluent in English and French. Additional language skills such as Dutch, Spanish, or German advantageous.
Travel & Location:
Travel will be within the EMENA region estimated at 50%-70%. This role can be remote, or site-based in the UK or France.
Why work at JBT ... We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT to feed your growth!
Benefits:
- Total holidays dependent on candidate location (UK or France).
- Laptop and mobile phone.
- Yearly evaluation and merit increase plus bonus scheme, pension scheme, and employee Assistance Program.
Commitment to Diversity:
Diversity, Equity, Inclusion, & Belonging is a fundamental value to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Customer Care Sales Manager employer: John Bean Technologies Corporation
Contact Detail:
John Bean Technologies Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Sales Manager
✨Tip Number 1
Familiarise yourself with JBT Corporation's products and technologies, especially in the food preservation sector. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of JBT Corporation on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in technical customer support or sales, particularly within the EMENA region. Be ready to share specific examples of how you've successfully resolved customer issues or achieved sales targets in the past.
✨Tip Number 4
Stay updated on industry trends and competitor activities in the food processing and preservation sectors. Being knowledgeable about the market landscape will allow you to speak confidently about how you can contribute to JBT's success.
We think you need these skills to ace Customer Care Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and sales, particularly in the EMENA region. Emphasise any technical knowledge related to food processing or preservation, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the food and beverage industry and how your skills align with JBT's values. Mention specific examples of how you've successfully collaborated with customers to drive business growth.
Showcase Language Skills: Since fluency in English and French is required, make sure to clearly state your language proficiency. If you have additional language skills, such as Dutch, Spanish, or German, highlight these as they can set you apart from other candidates.
Demonstrate Industry Knowledge: Research current trends in the food processing and preservation industries. In your application, reference how you stay informed about market dynamics and competitor activities, showcasing your ability to interpret data and make informed decisions.
How to prepare for a job interview at John Bean Technologies Corporation
✨Understand the Company Values
Before your interview, make sure you know JBT Corporation's core values: Serve with Integrity, Collaborate with Humility, Grow with Agility, and Innovate with Impact. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Technical Knowledge
As a Customer Care Sales Manager, you'll need a solid understanding of complex products and technologies. Brush up on relevant technical knowledge related to food processing and preservation. Be ready to explain how you've applied this knowledge in previous roles.
✨Prepare for Customer-Focused Scenarios
Expect questions about how you would handle customer interactions, troubleshoot issues, and provide tailored solutions. Think of specific examples where you've successfully built relationships with customers and contributed to their business growth.
✨Demonstrate Your Sales Acumen
Since this role involves meeting sales targets, be prepared to discuss your past sales achievements. Highlight any experience you have interpreting data and market trends to drive business growth, and be ready to share strategies that have worked for you in the past.
