At a Glance
- Tasks: Welcome customers, manage appointments, and ensure top-notch service satisfaction.
- Company: Join John Banks Group, a trusted name in automotive excellence.
- Benefits: Enjoy discounts, cycle schemes, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for career growth.
- Why this job: Be part of a passionate team delivering outstanding customer service.
- Qualifications: Previous experience as a Service Advisor and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Cambridge
Hours: Full-time, Monday–Friday, 8:00am–5:30pm (1 hour lunch)
Holiday: 30 days inc bank holidays, rising with length of service
For over 50 years, John Banks Group has been delivering outstanding customer service across Bury St Edmunds, Ipswich, Cambridge, and Colchester. Representing 10 of the most trusted brands in the industry, we offer a wide selection of new and used vehicles alongside expert aftersales care.
As we continue to grow, we’re looking for a passionate and experienced Automotive Service Advisor / Receptionist to join our Cambridge team and be a key part of our customer-focused service experience.
What You’ll Be Doing:- Welcoming customers in a friendly, professional manner
- Managing service appointments and workshop scheduling
- Providing clear and accurate service quotes and estimates
- Communicating effectively with technicians to track progress
- Recommending additional services where appropriate
- Following up with customers post-service to ensure satisfaction
- Keeping all service records accurate and up-to-date
- Previous experience in a similar role, ideally in a dealership setting
- Excellent customer service and communication skills
- Strong organisational and time management abilities
- Confidence using IT systems and learning new software
- A collaborative, team-first attitude
- Knowledge of vehicle systems and automotive terminology (preferred)
- Staff perks: Discounts, Cycle to Work scheme, financial advice and support, and Salary Sacrifice
- Work essentials: PPE provided, Auto Enrolment Pension
- Inclusive environment: We're an Equal Opportunities Employer
If you're driven, professional, and passionate about delivering excellent customer service, we want to hear from you. Take the next step in your automotive career and apply today!
Experience: At least two years' Service Advisor Experience
Service Advisor employer: John Banks Group
John Banks Honda Ipswich is an excellent employer, offering a dynamic work environment where you can thrive as a Vehicle Technician & MOT Tester. With competitive salaries, monthly bonuses, and comprehensive training opportunities, we prioritise your professional growth while fostering a supportive team culture in our state-of-the-art workshop. Join us to be part of an award-winning dealership that values customer satisfaction and employee development.
