Automotive Service Advisor - Renault, Dacia and Alpine
Location: Cambridge
Hours: Full-time, Monday–Friday, 8:00am–5:30pm (1 hour lunch)
Holiday: 22 days + bank holidays, rising to 26 with length of service
Join a Trusted Name in Automotive Excellence
For over 50 years, John Banks Group has been delivering outstanding customer service across Bury St Edmunds, Ipswich, Cambridge, and Colchester. Representing 10 of the most trusted brands in the industry, we offer a wide selection of new and used vehicles alongside expert aftersales care.
As we continue to grow, we’re looking for a passionate and experienced Automotive Service Advisor / Receptionist to join our Cambridge team and be a key part of our customer-focused service experience.
What You’ll Be Doing:
- Welcoming customers in a friendly, professional manner
- Managing service appointments and workshop scheduling
- Providing clear and accurate service quotes and estimates
- Communicating effectively with technicians to track progress
- Recommending additional services where appropriate
- Following up with customers post-service to ensure satisfaction
- Keeping all service records accurate and up-to-date
What We’re Looking For:
- Previous experience in a similar role, ideally in a dealership setting
- Excellent customer service and communication skills
- Strong organisational and time management abilities
- Confidence using IT systems and learning new software
- A collaborative, team-first attitude
- Knowledge of vehicle systems and automotive terminology (preferred)
- At least two years' Service Advisor Experience
What We Offer:
- Discounts
- Cycle to Work scheme
- financial advice and support
- Salary Sacrifice
- PPE provided
- Auto Enrolment Pension
We're an Equal Opportunities Employer
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Service Advisor - Renault, Cambridge in Otley employer: John Banks Group
At John Banks Group, we pride ourselves on being an excellent employer, offering a competitive salary package alongside ongoing manufacturer training and career development opportunities. Our supportive and professional team environment, coupled with modern workshop facilities, ensures that our Apprentice Technicians can thrive and grow in their careers while enjoying employee discounts and a company pension scheme.
