PARTS & CUSTOMER SUPPORT DRIVER
Location: Ipswich, Renault
Job Type: Permanent – Full Time
Hours: Monday to Friday, 8:00am–5:00pm (60 mins lunch)
Salary: Competitive, based on experience (40 hours/week)
Join the John Banks Group – Driving Quality for Over 50 Years
Are you passionate about vehicles and take pride in keeping them looking their best? Do you want to be part of a friendly, supportive team with great benefits and long-term opportunities?
At John Banks Group, we’ve been delivering outstanding service to drivers across East Anglia for almost five decades. With established locations in Bury St Edmunds, Ipswich, Cambridge, and Colchester, we are now looking for a Parts & Customer Support Driver to join our team.
About the Role:
As a key part of our operations team, you will ensure our vehicles are presented to the highest standards – from showroom-ready deliveries to customer handovers and service wash clean-ups.
Your duties will include:
- Delivery Execution Safely drive a van to transport parts, tools, and accessories to commercial customers within a set radius. Safe collection & delivery of customer vehicles
- Logistics & Loading Load vehicles efficiently, ensuring items are secure, organized, and delivered in the correct order
- Documentation Verify order accuracy against invoices, obtain customer signatures, and manage return parts
- Customer Service Act as a representative of the company, providing professional service to repair shops and handling customer inquiries
- Vehicle Maintenance Perform daily safety checks, maintain cleanliness of the vehicle, and report any necessary repairs to management.
- Warehouse Support Assist with stocking, inventory, or order picking when not making deliveries
What We’re Looking For:
- Familiarity with safe use of valeting products and chemicals
- Full UK driving licence (held for a minimum of 2 years – essential)
- Good spoken and written English for communication and task instructions
- Ability to follow paper and digital instructions via laptops, tablets, and smartphones
- A reliable, flexible, and team-oriented attitude
Ability to work to tight deadlines in a fast-paced environment
What You’ll Get in Return:
- Competitive pay (dependent on experience)
- 22 days’ holiday + bank holidays (rising to 26 with service)
- Cycle to Work Scheme
- Staff high street discount platform
- Salary Sacrifice Pension Scheme
- Life assurance
- Colleague discount on products and services
- Full PPE and uniform provided
- Ongoing training and development opportunities
- A welcoming, inclusive, and supportive team environment
We are an equal opportunities employer and welcome applications from all qualified individuals regardless of race, gender, disability, religion, sexual orientation, or age.
Applicants must have the right to work in the UK. Proof of eligibility will be required prior to employment. And full clean drivers licence.
Ready to Apply?
If this sounds like the right role for you, please send your CV and a brief cover letter explaining why you’re a great fit to:
We look forward to hearing from you!
If you do not from us within 14 days, please take this as confirmation that your application has not been successful on this occasion. Thank you for your interest in JBG
Parts & Customer Support Driver in Ipswich employer: John Banks Group
At John Banks Group, we pride ourselves on being an excellent employer, offering a competitive salary package alongside ongoing manufacturer training and career development opportunities. Our supportive and professional team environment, coupled with modern workshop facilities, ensures that our Apprentice Technicians can thrive and grow in their careers while enjoying employee discounts and a company pension scheme.
