USED CAR SALES SPECIALIST – CAMBRIDGE
John Banks Group
Location: Cambridge
Job Type: Permanent – Full Time
Hours: Monday to Friday 8:30am – 6:00pm (with one weekday off) | Saturday 9:00am – 5:00pm | No Sundays
Salary: £24,000 Basic + Uncapped Commission & Bonus Scheme
OTE: £50,000+
Start Date: Immediate
Join One of East Anglia's Leading Automotive Retailers
John Banks Group has been serving customers across East Anglia for over 50 years and represents some of the world's leading automotive brands.
Due to continued growth in our Used Car operation, we are looking for an experienced Used Car Sales Specialist to join our busy Cambridge dealership.
This is an exciting opportunity for an ambitious automotive sales professional who understands today's digital customer journey and has the ability to sell a wide variety of quality used vehicles from all manufacturers.
If you're passionate about delivering exceptional customer service, enjoy building lasting relationships and consistently achieve results, we'd love to hear from you.
The Role
You'll be responsible for managing the complete customer journey from initial enquiry through to handover and aftersales follow-up using the latest technology and AI Assisted packages.
Working with customers both in the showroom and online, you'll demonstrate a consultative approach to selling, helping customers choose the right vehicle and finance solution while ensuring complete compliance throughout every stage of the process.
You'll be selling a constantly changing stock of quality used vehicles from all manufacturers, meaning product knowledge, adaptability and enthusiasm are essential.
What We're Looking For
We're looking for someone who has:
Previous experience within an automotive dealership sales environment.
Experience selling used vehicles from multiple manufacturers.
Excellent knowledge of today's automotive market.
Experience dealing with customers from all backgrounds and age groups.
Outstanding communication and relationship-building skills.
Confidence using CRM systems, smartphones, tablets and digital sales platforms.
Experience handling internet leads, live chat, email enquiries and telephone sales.
Strong negotiation and closing skills.
The ability to work towards ambitious monthly targets.
A full UK Driving Licence.
Professional Requirements
The ideal candidate will be:
SAF Approved and/or FCA Accredited (or willing to obtain immediately).
Fully conversant with Financial Conduct Authority (FCA) requirements.
Experienced in explaining finance products responsibly and compliantly.
Comfortable working within an FCA regulated environment.
As an Approved Representative of ITC Compliance, John Banks Group places customer outcomes and regulatory compliance at the heart of everything we do.
Key Responsibilities
Deliver Outstanding Customer Experiences
Welcome every customer professionally.
Build rapport and understand individual needs.
Provide a relaxed, informative buying experience.
Generate repeat business and customer referrals.
Sell Quality Used Vehicles
Present vehicles professionally.
Conduct engaging vehicle demonstrations and test drives.
Demonstrate vehicle technology and connected features.
Recommend suitable products and services.
Digital Customer Engagement
Respond quickly to online enquiries.
Produce personalised vehicle videos and manage vehicle visuals effectively.
Manage enquiries via telephone, email, text and online chat.
Keep CRM records accurate and up to date.
Follow up every opportunity promptly.
Finance & Compliance
Introduce finance and insurance products compliantly.
Complete all required FCA documentation accurately.
Ensure every customer receives fair value and appropriate advice.
Follow all ITC Compliance procedures and audit requirements.
Deliver consistently excellent customer outcomes.
Stock Management
Ensure vehicle displays are maintained.
Assist with vehicle merchandising.
Keep vehicle information accurate online.
Help maximise stock turn and profitability.
What We Offer
Excellent uncapped commission structure
Additional performance incentives.
Optional Company Car or Vehicle Rental Scheme.
Manufacturer and internal training.
Career progression opportunities.
Staff vehicle purchase discounts.
Cycle to Work Scheme.
Auto-Enrolment Pension.
Death in Service Benefit.
Optional Healthcare.
Employee Assistance Programme.
Financial Wellbeing Support.
Workwear
Working Hours
Monday – Friday
8:30am – 6:00pm
One weekday off each week.
Saturday
9:00am – 5:00pm
No Sunday working.
Holiday
30 days annual leave including Bank Holidays
Increasing holiday entitlement with length of service.
Why Join John Banks Group?
We believe that buying a vehicle should be enjoyable, transparent and memorable.
We're looking for someone who shares our commitment to outstanding customer service, embraces technology, understands modern retailing and wants to build a long-term career with one of East Anglia's most respected family-owned dealer groups.
If you're driven, professional, customer-focused and ready for your next challenge, we'd love to hear from you.
Equal Opportunities
John Banks Group is proud to be an Equal Opportunities Employer. We welcome applications from suitably qualified candidates regardless of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. We are committed to creating an inclusive workplace where everyone can thrive.
Apply today with your CV and become part of the John Banks Group success story.
Used Car Sales Specialist in Cambridge employer: John Banks Group
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