Automotive Service Advisor - Renault, Dacia and Alpine
Location: Cambridge
Hours: Full-time, Monday–Friday, 8:00am–5:30pm (1 hour lunch)
Holiday: 22 days + bank holidays, rising to 26 with length of service
Apply: Send your CV and cover letter to [email protected]
Join a Trusted Name in Automotive Excellence
For over 50 years, John Banks Group has been delivering outstanding customer service across Bury St Edmunds, Ipswich, Cambridge, and Colchester. Representing 10 of the most trusted brands in the industry, we offer a wide selection of new and used vehicles alongside expert aftersales care.
As we continue to grow, we’re looking for a passionate and experienced Automotive Service Advisor / Receptionist to join our Cambridge team and be a key part of our customer-focused service experience.
What You’ll Be Doing:
-
Welcoming customers in a friendly, professional manner
-
Managing service appointments and workshop scheduling
-
Providing clear and accurate service quotes and estimates
-
Communicating effectively with technicians to track progress
-
Recommending additional services where appropriate
-
Following up with customers post-service to ensure satisfaction
-
Keeping all service records accurate and up-to-date
What We’re Looking For:
-
Previous experience in a similar role, ideally in a dealership setting
-
Excellent customer service and communication skills
-
Strong organisational and time management abilities
-
Confidence using IT systems and learning new software
-
A collaborative, team-first attitude
-
Knowledge of vehicle systems and automotive terminology (preferred)
What We Offer:
-
Health & wellbeing: Death in Service benefit
-
Staff perks: Discounts, Cycle to Work scheme, financial advice and support, and Salary Sacrifice
-
Work essentials: PPE provided, Auto Enrolment Pension
-
Inclusive environment: We're an Equal Opportunities Employer
-
Career development: Comprehensive training
Make Your Next Move with John Banks Group
If you're driven, professional, and passionate about delivering excellent customer service, we want to hear from you. Take the next step in your automotive career and apply today!
Submit your CV and a brief cover letter to:
Service Advisor - Renault, Cambridge employer: John Banks Group
At John Banks Group, we pride ourselves on being an excellent employer, offering a competitive salary package alongside ongoing manufacturer training and career development opportunities. Our supportive and professional team environment, coupled with modern workshop facilities, ensures that our Apprentice Technicians can thrive and grow in their careers while enjoying employee discounts and a company pension scheme.
