At a Glance
- Tasks: Assist customers with service enquiries and schedule appointments in a dynamic automotive environment.
- Company: Join John Banks Bury St Edmunds, a leader in the automotive sector.
- Benefits: Gain hands-on experience while earning and learning in a supportive team.
- Other info: Develop essential skills in communication and conflict management while enjoying a friendly workplace.
- Why this job: Kickstart your career in the motor trade with expert guidance and training.
- Qualifications: GCSEs in English and Maths; enthusiasm for customer service and teamwork.
The predicted salary is between 31500 - 38500 £ per year.
We are now offering an exciting opportunity for an Apprentice Service/Parts Advisor to join our dedicated team at John Banks Bury St Edmunds. This is your chance to learn from industry professionals and start a rewarding career in the automotive sector. As an Apprentice Service/Parts Advisor, you’ll play a key role in delivering a first-class experience to our customers.
- Welcoming customers and assisting them with service enquiries
- Scheduling service and repair appointments
- Master logistics, parts pricing, ordering & stock management
- Liaising with workshop technicians to ensure timely updates
- Creating accurate service documentation and estimates
- Advising customers on additional work or future maintenance
- Following up with customers to ensure satisfaction
- Learning about vehicle service processes and customer care
- Develop essential communication and conflict management skills
A genuine interest in the motor trade and customer service is essential. The ideal candidate will be a friendly and confident communicator with strong organisational skills and attention to detail. A willingness to learn and take part in structured apprenticeship training is required, along with the ability to work as part of a team and under guidance. Basic IT skills are necessary (training provided). GCSEs (or equivalent) in English and Maths are essential for apprenticeship application and approval.
Apprentice Service/Parts Advisor in Bury St Edmunds employer: John Banks Group
At John Banks Group, we pride ourselves on being an excellent employer, offering a competitive salary package alongside ongoing manufacturer training and career development opportunities. Our supportive and professional team environment, coupled with modern workshop facilities, ensures that our Apprentice Technicians can thrive and grow in their careers while enjoying employee discounts and a company pension scheme.
