At a Glance
- Tasks: Assist customers, schedule appointments, and manage parts logistics in a dynamic automotive environment.
- Company: Join John Banks Group, a trusted leader in the automotive industry for nearly 50 years.
- Benefits: Enjoy a competitive apprentice salary, career progression, and various staff benefits.
- Other info: 15-month apprenticeship with opportunities for growth and development.
- Why this job: Kickstart your automotive career with hands-on training and support from industry professionals.
- Qualifications: GCSEs in English and Maths, plus a passion for customer service and teamwork.
The predicted salary is between 19350 - 23650 £ per year.
Location: John Banks Honda, Bury St Edmunds
Start Date: December 2026 – January 2027
Hours: Full-time, Monday–Friday, 8:00am–5:30pm (1 hour lunch)
Holiday: 22 days + bank holidays, rising to 26 with length of service
Start Your Automotive Career with a Trusted Industry Leader
For nearly 50 years, John Banks Group has delivered outstanding customer service across East Anglia, with dealerships in Cambridge, Ipswich, Bury St Edmunds, and Colchester. Representing 10 leading automotive brands, we’re proud of our reputation for quality, trust, and customer excellence.
We are now offering an exciting opportunity for an Apprentice Service Advisor to join our dedicated team at John Banks Renault and Dacia, Cambridge. This is your chance to learn from industry professionals and start a rewarding career in the automotive sector.
What You'll Be Doing:
- Welcoming customers and assisting them with service enquiries
- Scheduling service and repair appointments
- Master logistics, parts pricing, ordering & stock management
- Liaising with workshop technicians to ensure timely updates
- Creating accurate service documentation and estimates
- Advising customers on additional work or future maintenance
- Following up with customers to ensure satisfaction
- Learning about vehicle service processes and customer care
- Develop essential communication and conflict management skills
What We’re Looking For:
- A genuine interest in the motor trade and customer service
- Friendly and confident communicator
- Strong organisational skills and attention to detail
- Willingness to learn and take part in structured apprenticeship training
- Ability to work as part of a team and under guidance
- Basic IT skills (training provided)
- GCSEs (or equivalent) in English and Maths essential for apprenticeship application and approval
What We Offer:
- 15-month apprenticeship scheme with Final Apprenticeship Assessment Level 2 Customer Service Qualification
- Combination of Instructor led training, virtual classrooms and off the job training
- Competitive apprentice salary with development-based reviews
- Career progression opportunities within the John Banks Group
- Friendly and supportive working environment
- Staff benefits including: Cycle to Work scheme, Salary Sacrifice options, Discounts on vehicle services and purchases, Financial wellbeing support, Death in Service benefit, Auto-enrolment pension, PPE and work essentials provided
Equal Opportunities Employer – we welcome all applications.
If you’re enthusiastic, eager to learn, and committed to delivering exceptional customer service, we’d love to hear from you. Apply today by submitting your CV and a short cover letter to: [email protected]
Apprentice Service/Part Advisor employer: John Banks Group
At John Banks Group, we pride ourselves on being an excellent employer, offering a competitive salary package alongside ongoing manufacturer training and career development opportunities. Our supportive and professional team environment, coupled with modern workshop facilities, ensures that our Apprentice Technicians can thrive and grow in their careers while enjoying employee discounts and a company pension scheme.
