Product Manager in London

We’re a high-growth HR tech startup building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product-market fit, and happy customers. With that growth comes more complexity — across customers, workflows, and teams. To keep scaling well, we’re expanding our Product team and moving to a vertical squad model: small, focused groups that own a specific area of the platform end-to-end. Each squad includes a Product Manager, a Designer, and 2–5 Engineers.

In this role, you’ll fully own one of those verticals — shaping strategy, making fast, informed decisions, and leading discovery and delivery in partnership with engineering and design. You won’t just manage a roadmap. You’ll create clarity, drive alignment, and be accountable for outcomes — not just outputs. You’ll also play a key role in enabling the business — helping teams like Sales, Success, and Support understand what’s changing, why it matters, and how to communicate it clearly.

This is a remote role based in the U.K., with a few in-person team meetups each year. Our HQ is in Jersey, UK, and our 80-person team is spread across the U.K. and U.S. Our Product & Engineering team is 26 people today across the U.K. and EU with plans to expand significantly in 2026. We’re looking for people who’ve worked at startups like ours — or companies slightly ahead of where we are today — and are excited about helping us grow into the next phase.

Regarding salary—we’re flexible. This is an important hire, and finding the right people matters most. We’ll talk through expectations early and make sure we’re fully aligned before final stages. No surprises. Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.

Product Strategy: Define and maintain a clear strategy, vision, and narrative for your vertical; translate company goals into measurable product goals, KPIs, and north-star metrics; ensure your area supports broader platform and company objectives.

Product Discovery: Lead customer and internal interviews, research, and analysis; leverage usage analytics, competitive insights, and market trends; identify high-value problems and opportunities using evidence, not assumptions.

Requirements & Specifications: Write clear specs, user stories, acceptance criteria, and success metrics; ensure engineering and design understand the “why” behind each requirement; maintain a well-documented, healthy backlog.

Prioritisation & Decision-Making: Use frameworks such as RICE or MoSCoW to make transparent prioritisation decisions; balance customer value, technical complexity, business impact, and strategic alignment; make and defend tough calls with clarity.

Design & Delivery Oversight: Lead direction, sequencing, and delivery within the squad; understand architecture, constraints, and trade-offs; ensure shipped work solves real problems — not just matches a spec.

Go-to-Market & Internal Enablement: Create supporting materials (release notes, help guides, one-pagers, internal docs) and lead product briefings to enable Sales, Success, and Support. Help them understand what’s shipping, why it matters, and how to position it clearly with customers.

Continuous Improvement: Monitor adoption, performance, reliability, and feedback; drive iterative improvements; own the long-term clarity and consistency of your product area.

Process & Team Leadership: Run the operating rhythms for your vertical (refinement, planning, reviews, release coordination); keep your squad predictable, unblocked, and aligned; partner with engineering and design leads for technical quality and consistency.

3+ years in B2B SaaS Product Management with true end-to-end ownership — shaping strategy, leading discovery, and delivering meaningful outcomes in ambiguous, high-growth environments.

Strong product ownership mindset — accountable for outcomes, able to balance customer needs, technical constraints, commercial impact, and internal enablement.

Confident, authoritative decision-maker — influences stakeholders, navigates strong opinions, and drives alignment across engineering, design, CS, sales, and marketing.

Excellent communicator — clear, concise, structured, and able to create clarity quickly for technical and non-technical audiences.

Skilled in discovery — customer interviews, usability testing, data analysis, insight synthesis, and defining problems (not just validating solutions).

High technical literacy — understands architecture, workflows, constraints, and trade-offs; capable of partnering deeply with engineering.

Data-driven operator — uses evidence to guide prioritisation, decision-making, and measurement.

Credible product representative — able to clearly articulate value, strategy, and product reasoning to customers, partners, and internal teams.

What We Offer: We want Pinpoint to be the best place you’ve ever worked—somewhere you feel valued, supported, and excited to grow. Here’s what you’ll get:

• Comprehensive healthcare – Excellent medical, dental, & vision coverage for you and your family.
• Unlimited holidays – Take the time you need to rest and recharge.
• Mental health support – Unlimited, immediate access to professional counseling via Spill.
• Retirement contributions – 401k or pension contributions depending on your location.
• Remote-first – Work where you’re most productive, with flexibility and trust as the default.
• Equity with real upside – Share in the long-term value you help create.
• Fully paid parental leave – Up to 16 weeks of paid leave for new parents.
• Learning budget – Annual funds for courses, books, or anything that supports your growth.

A detailed overview of our benefits can be found here.

About Pinpoint: We’re changing the way companies hire, and rewriting the rules of recruitment. We’re a high-growth HR tech company building software that makes hiring faster, fairer, and more human, fixing the broken processes that make it hard for great candidates and great companies to find each other. Founded in 2018, we bootstrapped our way to 500+ customers and $5M ARR before raising private equity funding in 2023 to support our next stage of growth. Today, we’re a 90-person team across the U.K. and U.S., serving more than 1,000 organizations worldwide. We scale deliberately, with sensible unit economics and no layoffs, because we’re building for the long term—not the next funding round.

Our product is deep and configurable enough to support complex hiring workflows, yet simple enough for teams to love using every day. That balance is what makes Pinpoint different. We back it up with genuine care: fast (under 90 seconds), human support and honest answers, every time. Our culture is built on genuine transparency and values we actually use to make decisions. Even as we’ve moved past early-startup noise, everyone here still shapes how we operate—taking ownership, staying curious, and solving problems proactively. As we scale, we balance structure with flexibility while holding ourselves to a high bar for respect and kindness.

If you want to move quickly, solve meaningful problems, and work with kind, smart people—while helping change the way companies hire—this is the place to do it.