At a Glance
- Tasks: Supervise daily operations, ensuring high guest satisfaction and team productivity.
- Company: Join the vibrant team at Joe & the Juice in Watford.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Lead a passionate team and make a difference in guests' experiences.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
As a Shift Manager at Joe & the Juice, you will play a vital role in supervising the daily operations of your assigned shift. Your main responsibility is to maintain operational excellence by observing, delegating, and executing daily concept workflow (DCWF), and hereby deliver a high degree of guest satisfaction, leading to financial performance. Acting as a key support to the store management team, you will set the tone for an engaging and motivated workplace through a people‑centric corrective feedback culture and a train‑every‑day mindset.
KEY RESPONSIBILITIES
- DCWF: Ensure DCWF is executed to the highest possible standards by following the set structure and by observing operational gaps based on traffic in the store. Delegate tasks accordingly to maintain a focused and productive team and follow up on the execution with corrective and acknowledging feedback.
- Cleanliness & Standards: Oversee, delegate, and follow up on checklists in the task‑monitoring system to ensure adherence with our food & bar safety principles: Pink Standard. Responsible for honest documentation and reporting any malfunctions or issues in the store.
- Juicer Training: Carry out planned Juicer training following our global training mantra: “Knowledge - Training – Practice – Validation” leading to skilled, engaged, and dedicated team members.
- Guest Experience: Lead by example, encourage, and follow up on the team to deliver exceptional guest experience through our brand behaviour principles. Furthermore, ensuring guest satisfaction by handling in‑store guest feedback professionally.
- Financial Accountability: Monitor and optimize the sales performance during shifts by communicating and following up on daily commercial targets. Carry out deliveries, including reporting, and supervising general type‑in culture.
KEY PERFORMANCE INDICATORS
- Operational Requirements: Task‑monitoring checklists completion rate.
- Store Performance: Daily commercial targets, Waste registration, Employee meal type‑ins, Delivery reporting.
By joining Joe & the Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace.
Shift Manager - Watford London employer: JOE & THE JUICE
At Joe & the Juice, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and satisfaction. As a Shift Manager in Watford, you will not only lead a dynamic team but also benefit from our commitment to training and development, ensuring you have the skills to excel in your role. With a focus on operational excellence and guest satisfaction, you'll find a rewarding environment where your contributions directly impact both team morale and financial performance.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager - Watford London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues to let them know you're on the hunt for a Shift Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Get social! Follow Joe & the Juice on social media and engage with their posts. This shows your interest in the brand and can help you stand out when applying through our website.
✨Tip Number 3
Prepare for interviews by practising common questions related to team management and guest experience. We recommend doing mock interviews with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Showcase your passion for the brand during interviews! Talk about how you can contribute to a people-centric culture and operational excellence at Joe & the Juice. Remember, we want to see your enthusiasm!
We think you need these skills to ace Shift Manager - Watford London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Shift Manager role. Highlight any previous supervisory experience and your ability to maintain operational excellence, as this is key for us at Joe & the Juice.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for the role. Share specific examples of how you've led teams or improved guest experiences in the past. We love a good story!
Show Your Passion for Guest Experience:In your application, emphasise your commitment to delivering exceptional guest experiences. Mention any relevant experiences where you’ve gone above and beyond to ensure customer satisfaction, as this aligns with our brand behaviour principles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at JOE & THE JUICE
✨Know the DCWF Inside Out
Make sure you understand the Daily Concept Workflow (DCWF) thoroughly. Familiarise yourself with how it operates and be ready to discuss how you would ensure its execution during your shift. This shows that you're proactive and ready to maintain operational excellence.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully delegated tasks and provided feedback in previous roles. Highlight your ability to motivate and engage a team, as this is crucial for creating a positive workplace culture.
✨Emphasise Guest Experience
Be prepared to talk about how you would enhance guest satisfaction. Think of specific strategies or past experiences where you handled guest feedback professionally. This will demonstrate your commitment to delivering exceptional service, which is key for Joe & the Juice.
✨Understand Financial Accountability
Brush up on how to monitor sales performance and meet commercial targets. Be ready to discuss any experience you have with financial reporting or optimising sales. Showing that you can contribute to the store's financial success will set you apart from other candidates.
