At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences and drive store performance.
- Company: Join Joe & The Juice, a vibrant company with a focus on inclusivity and sustainability.
- Benefits: Enjoy continuous learning, international travel opportunities, and a positive work culture.
- Other info: Grow your career in a global company with over 450 locations worldwide.
- Why this job: Be a people-centric leader and make a real impact in a fast-paced environment.
- Qualifications: 2+ years in a leadership role and experience managing a team of 10+.
The predicted salary is between 30000 - 40000 £ per year.
As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance in all areas, including adherence to market-specific legal requirements, company policies, and compliance structures. You must have full oversight of the store, lead your team to efficient workflows, deliver great guest experiences, and maintain high-quality products. Success depends on your ability to lead, develop, and retain a highly engaged team, meet cost budgets, achieve sales targets, and drive EBITDA through existing and new initiatives.
Key Responsibilities
- Lead team members in alignment with company virtues and operational principles.
- Recruitment: manage recruitment, pre‑boarding, and onboarding of team members, and develop optimal team positioning.
- Employee Engagement: develop and motivate the team through development plans, feedback, in‑store training, team meetings, and by maintaining employee engagement scores at or above benchmarks.
- Guest Experience: build strong guest relations within the local community following brand behaviour principles to increase guest loyalty.
- Operational Requirements: enforce hygiene, health, and safety standards to maintain brand and local ratings.
- Shift Planning: create optimal store shift plans that consider seasonality, events, and other traffic influences; manage absence, onboarding, off‑boarding, and contract compliance.
- Stock Handling: own stock management, including counting and ordering, and keep waste percentages below monthly targets.
- Performance Management: build sales and optimize EBITDA to meet defined KPI targets.
Key Qualifications
- Minimum 2 years of experience in a similar leadership role.
- Experience leading a team of at least 10 employees.
- Excellent interpersonal skills.
- Motivation to become a people‑centric leader.
Key Performance Indicators
- Operational: hygiene, pest and fire safety control, 4‑wall compliance.
- Employee Engagement: engagement score, turnover, quick quits.
- Guest Experience: returning guests, app conversions, complaints, waiting time, product availability, store audits.
- Store Performance: sales target, waste, salary cost, productivity, overhead cost, EBITDA.
Why Work With Us
We offer a vibrant company culture that values positive attitudes, inclusivity, and social ties. Leadership and educational programs provide continuous learning and growth opportunities. International travel and development options allow employees to experience diverse cultures and advance their careers.
About Joe & The Juice
Founded in Copenhagen in 2002, Joe & The Juice has grown to more than 450 locations across 20 countries, employing over 4,500 people worldwide. Our mission is to combine high‑quality, freshly prepared ingredients with a relaxing, contemporary café environment while maintaining a strong focus on sustainability and a people‑centric workforce.
Store Manager - Southbank Place employer: JOE & THE JUICE
At Joe & The Juice, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee engagement and development. As a Store Manager at our Southbank Place location, you will benefit from continuous learning opportunities, leadership programmes, and the chance to connect with diverse cultures through international travel. Join us in creating exceptional guest experiences while being part of a team that values positivity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Southbank Place
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like JOE & THE JUICE, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like JOE & THE JUICE!
We think you need these skills to ace Store Manager - Southbank Place
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at JOE & THE JUICE, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at JOE & THE JUICE and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show JOE & THE JUICE that you’re ready to jump in and contribute right away!
How to prepare for a job interview at JOE & THE JUICE
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
