Job Summary
Position title: Store Manager
Reports to: District Manager
As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance in all areas, including adherence to market-specific legal requirements, company policies, and compliance structures. You must have full oversight of the store, lead your team to efficient workflows, deliver great guest experiences, and maintain high-quality products. Success depends on your ability to lead, develop, and retain a highly engaged team, meet cost budgets, achieve sales targets, and drive EBITDA through existing and new initiatives.
Key Responsibilities
- Lead team members in alignment with company virtues and operational principles.
- Recruitment: manage recruitment, pre‑boarding, and onboarding of team members, and develop optimal team positioning.
- Employee Engagement: develop and motivate the team through development plans, feedback, in‑store training, team meetings, and by maintaining employee engagement scores at or above benchmarks.
- Guest Experience: build strong guest relations within the local community following brand behavior principles to increase guest loyalty.
- Operational Requirements: enforce hygiene, health, and safety standards to maintain brand and local ratings.
- Shift Planning: create optimal store shift plans that consider seasonality, events, and other traffic influences; manage absence, onboarding, off‑boarding, and contract compliance.
- Stock Handling: own stock management, including counting and ordering, and keep waste percentages below monthly targets.
- Performance Management: build sales and optimize EBITDA to meet defined KPI targets.
Key Qualifications
- Minimum 2 years of experience in a similar leadership role.
- Experience leading a team of at least 10 employees.
- Excellent interpersonal skills.
- Motivation to become a people‑centric leader.
Key Performance Indicators
- Operational: hygiene, pest and fire safety control, 4‑wall compliance.
- Employee Engagement: engagement score, turnover, quick quits.
- Guest Experience: returning guests, app conversions, complaints, waiting time, product availability, store audits.
- Store Performance: sales target, waste, salary cost, productivity, overhead cost, EBITDA.
Why Work With Us
We offer a vibrant company culture that values positive attitudes, inclusivity, and social ties. Leadership and educational programs provide continuous learning and growth opportunities. International travel and development options allow employees to experience diverse cultures and advance their careers.
About Joe & The Juice
Founded in Copenhagen in 2002, Joe & The Juice has grown to more than 450 locations across 20 countries, employing over 4,500 people worldwide. Our mission is to combine high‑quality, freshly prepared ingredients with a relaxing, contemporary café environment while maintaining a strong focus on sustainability and a people‑centric workforce.
