Store Manager - 184 Portobello Road

Job Summary

Position title: Store Manager

Reports to: District Manager

As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance in all areas through effective collaboration with your District Manager. You will adhere to legal requirements, company policies, and risk and compliance structures. You are expected to have a full overview of your store and lead your team members to ensure efficient workflows, great guest experiences, and high‑quality products. Your overall success depends on your ability to lead, develop, and retain a highly engaged team. You are accountable for meeting the cost budget, reaching sales targets, and EBITDA.

Key Responsibilities

• Virtue‑Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles.
• Recruitment: Responsible for the recruitment, pre‑boarding, onboarding, optimal team positioning, and future talent pipeline.
• Employee Engagement: Develop and motivate your team through development plans, feedback, in‑store training, team meetings, and ensuring the employee engagement score meets or exceeds the benchmark.
• Guest Experience: Ensure a guest‑first approach, building strong guest relations through the local community and increasing overall guest loyalty.
• Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and local standards are met.
• Shift Planning and Structures: Create an optimal store shift plan considering seasonality, local events, and other circumstances. Manage employee absence, onboarding, off‑boarding, and ensure working time follows contractual obligations, union agreements, and legal requirements.
• Stock Handling: Full ownership of stock handling, including counting and ordering to ensure optimal inventory and keep waste percentage below the specified monthly target.
• Performance Management: Accountable for building sales and optimizing store EBITDA to achieve defined KPI targets.

Key Qualifications

• Minimum 2 years of experience in a similar leadership role.
• Experience in being a part of a team of more than 10 employees.
• Excellent interpersonal skills.
• Motivated to become a people‑centric leader.

Key Performance Indicators

• Operational Requirements: Hygiene standard, pest and fire safety control, and overall 4‑wall compliance.
• Employee Engagement: Employee engagement score, employee turnover, and quick quits.
• Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, and store audits.
• Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4‑wall EBITDA.

Benefits

Great company culture valuing positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories.

Leadership & educational programs: Access continuous learning and growth opportunities through internal workshops, training sessions, and mentorship programs.

Travel & development opportunities: Experience diverse cultures and locations while developing your skills and career through exchange programs and international assignments.

Company Overview

JOE & THE JUICE is a healthy fast‑casual concept founded in Copenhagen in 2002. Since then, we have grown to more than 450 locations across 20 countries and employ over 4,500 people worldwide. We serve high‑quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE invests heavily in internal development through a Moneyball career system and a culture where most leaders start behind the bar.

EEO Statement

By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace.