At a Glance
- Tasks: Supervise daily operations, ensuring high guest satisfaction and team productivity.
- Company: Join the vibrant team at Joe & the Juice in St Albans.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Diverse workplace that values every individual and offers growth opportunities.
- Why this job: Lead a passionate team and create memorable experiences for guests every day.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
As a Shift Manager at Joe & the Juice, you will play a vital role in supervising the daily operations of your assigned shift. Your main responsibility is to maintain operational excellence by observing, delegating, and executing daily concept workflow (DCWF), and hereby deliver a high degree of guest satisfaction, leading to financial performance. Acting as a key support to the store management team, you will set the tone for an engaging and motivated workplace through a people‑centric corrective feedback culture and a train‑every‑day mindset.
Key Responsibilities
- DCWF: Ensure DCWF is executed to the highest possible standards by following the set structure and by observing operational gaps based on traffic in the store. Delegate tasks accordingly to maintain a focused and productive team and follow up on the execution with corrective and acknowledging feedback.
- Cleanliness & Standards: Oversee, delegate, and follow up on checklists in the task‑monitoring system to ensure adherence with our food & bar safety principles: Pink Standard. Responsible for honest documentation and reporting any malfunctions or issues in the store.
- Juicer Training: Carry out planned Juicer training following our global training mantra: “Knowledge - Training – Practice – Validation” leading to skilled, engaged, and dedicated team members.
- Guest Experience: Lead by example, encourage, and follow up on the team to deliver exceptional guest experience through our brand behaviour principles. Furthermore, ensuring guest satisfaction by handling in‑store guest feedback professionally.
- Financial Accountability: Monitor and optimize the sales performance during shifts by communicating and following up on daily commercial targets. Carry out deliveries, including reporting, and supervising general type‑in culture.
Key Performance Indicators
- Operational Requirements: Task‑monitoring checklists completion rate
- Guest Experience: Guest feedback ratings: Myli score, App ratings
- Store Performance: Daily commercial targets, Waste registration, Employee meal type-ins, Delivery reporting
We welcome individuals from all backgrounds and encourage diversity in our workplace.
Shift Manager - 1 St Peters Street (St Albans) employer: JOE & THE JUICE
At Joe & the Juice, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Shift Manager in St Albans, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a real impact on guest satisfaction and store performance. Join us to grow your career in a dynamic setting where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager - 1 St Peters Street (St Albans)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Joe & the Juice's vibe on social media or their website. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Shift Manager, especially around guest satisfaction and team leadership.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've motivated a team or handled guest feedback. This will highlight your ability to create an engaging workplace, which is key for the Shift Manager role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Manager - 1 St Peters Street (St Albans)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being a Shift Manager and how you can contribute to our team at Joe & the Juice.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JOE & THE JUICE
✨Know the DCWF Inside Out
Make sure you understand the Daily Concept Workflow (DCWF) thoroughly. Be ready to discuss how you would observe and delegate tasks effectively during your shift. Think of examples from your past experiences where you maintained operational excellence.
✨Showcase Your People Skills
As a Shift Manager, you'll need to create a motivated workplace. Prepare to share how you've previously fostered a positive team environment and handled feedback. Highlight your ability to train and engage team members, as this is crucial for success in the role.
✨Demonstrate Guest-Centric Thinking
Be prepared to talk about how you would ensure exceptional guest experiences. Think of specific instances where you’ve turned guest feedback into actionable improvements. This will show that you can lead by example and prioritise customer satisfaction.
✨Understand Financial Accountability
Familiarise yourself with how to monitor sales performance and meet commercial targets. Be ready to discuss strategies you’ve used in the past to optimise sales and manage financial responsibilities during shifts. This will demonstrate your readiness for the role.
