Shift Manager - West London

JOE & THE JUICE is a people‑centric food and beverage company built around culture. The menu includes juice, sandwiches, coffee, and much more. When you join us, you step into a high‑energy community where music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do:

• Positive Attitude
• Inclusion
• Social Ties
• Growth

From your first day you’ll be part of an international network of juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (over 75% of our employees started as Juicers). If you love fast‑paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles.

As a Shift Manager at JOE & THE JUICE, you play a vital role in supervising the daily operations of your assigned shift. Your main responsibility is to maintain operational excellence by observing, delegating, and executing daily concept workflow (DCWF). You will deliver a high degree of guest satisfaction, leading to financial performance, and act as a key supporter of the store management team. You set the tone for an engaging and motivated workplace through a people‑centric corrective‑feedback culture and a train‑every‑day mindset.

Key Responsibilities

• DCWF: Ensure DCWF is executed to the highest possible standards, observe operational gaps based on traffic, delegate tasks accordingly, and follow up with corrective and acknowledging feedback.
• Cleanliness & Standards: Oversee, delegate, and follow up on checklists in the task‑monitoring system to ensure adherence with our food and bar safety principles (Pink Standard). Responsible for honest documentation and reporting any malfunctions or issues in the store.
• Juicer Training: Carry out planned Juicer training following our global training mantra: “Knowledge – Training – Practice – Validation” to develop skilled, engaged, and dedicated team members.
• Guest Experience: Lead by example, encourage, and follow up on the team to deliver an exceptional guest experience through our brand behaviour principles. Ensure guest satisfaction by handling in‑store feedback professionally.
• Financial Accountability: Monitor and optimise sales performance during shifts, communicate and follow up on daily commercial targets, carry out deliveries, and supervise general type‑in culture.

Key Performance Indicators

• Operational Requirements: Task‑monitoring checklists completion rate
• Guest Experience: Guest feedback ratings – Myli score, App ratings
• Store Performance: Daily commercial targets, waste registration, employee meal type‑ins, delivery reporting

WHY WORK WITH US

• Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with events that foster camaraderie and create lasting memories.
• Leadership & Educational Programs: Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programmes designed to enhance your professional skills and leadership capabilities.
• Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Leverage exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons.

By joining JOE & THE JUICE you contribute to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together we create memorable guest experiences and build a vibrant, successful community.

JOE & THE JUICE is a healthy fast‑casual concept founded in Copenhagen in 2002. Since then, we have grown to more than 450 locations across 20 countries and employ more than 4,500 people worldwide. Our ambition has always been to prove that there should be no trade‑off between taste and health. We serve high‑quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary cafés that combine convenience with distinct urban atmospheres. We go beyond products into the full experience around the bar, creating a consistent universe for guests and juicers in all locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C‑suite, VPs, and directors, started behind the bar. We continue to evolve our people‑centric and sustainability agenda, part of our Nordic heritage and our commitment to a better future.