At a Glance
- Tasks: Support the Store Manager in daily operations and create amazing guest experiences.
- Company: Join Joe & The Juice, a vibrant brand with a people-centric culture.
- Benefits: Enjoy a collaborative environment, continuous learning, and opportunities for travel.
- Other info: Inclusive workplace that values diversity and personal growth.
- Why this job: Lead a dynamic team and make a real impact on guest loyalty.
- Qualifications: 1 year of leadership experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: London
About the Role
As an Assistant Store Manager you will support the Store Manager in the daily operation of the store, ensuring the highest performance in all areas of the operation. You will apply market‑specific legal requirements, company policies, and risk & compliance structures. By leading and engaging the team you will create great guest experiences, driving overall store performance. Your success depends on your ability to deliver best‑in‑class guest experiences, turning regular customers into loyal guests, and working with the Store Manager to meet or exceed store performance targets.
Key Responsibilities
- Operational requirements: Maintain a safe and healthy work environment, enforce hygiene, health, and safety standards, and uphold conceptual store structures.
- Employee engagement: Assist the Store Manager in developing and engaging the team through daily feedback, in‑store training, and engagement initiatives.
- Guest experience: Build strong guest relations following brand principles, ensuring a guest‑first approach and increasing loyalty.
- Performance management: Help build sales and optimise store EBITDA to achieve or exceed defined KPI targets.
- Value‑based leadership: Lead team members in alignment with company virtues and operational principles.
Key Qualifications
- Minimum 1 year of leadership or key‑holder experience (e.g., Shift Leader, Supervisor).
- Experience in a fast‑paced team environment (teams of 10 or more employees is a plus).
- Excellent interpersonal and communication skills.
- Highly motivated to develop as a people‑centred leader and grow a career in management.
Benefits & Culture
Joe & The Juice values inclusion, growth, and a people‑centric culture. Employees enjoy:
- Collaborative, high‑energy work environment with music and a strong brand culture.
- Continuous learning and career development through internal training, workshops, mentorship, and an internal Moneyball career system.
- Opportunities for travel, international assignments, and exchange programmes.
- Inclusive, diverse workplace welcoming people from all backgrounds.
Equal Opportunity Statement
Joe & The Juice welcomes individuals from all backgrounds and encourages diversity in our workplace. We are an equal opportunity employer.
Assistant Store Manager - Westgate Oxford New London employer: JOE & THE JUICE
At JOE & THE JUICE, we pride ourselves on being a people-centric employer that fosters a vibrant and inclusive work culture in the heart of Bristol Cabot Circus. Our commitment to employee growth is evident through our comprehensive leadership and educational programs, as well as exciting travel opportunities that allow you to explore new horizons while building a meaningful career. Join us to be part of a dynamic team where your personality shines, friendships flourish, and every shift is an opportunity for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Westgate Oxford New London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like JOE & THE JUICE, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like JOE & THE JUICE!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at JOE & THE JUICE, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at JOE & THE JUICE and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show JOE & THE JUICE that you’re ready to jump in and contribute right away!
How to prepare for a job interview at JOE & THE JUICE
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
