At a Glance
- Tasks: Lead a vibrant team, ensuring top-notch guest experiences and smooth store operations.
- Company: Join Joe & The Juice, a people-centric food and beverage company with a lively culture.
- Benefits: Enjoy a fun work environment, leadership training, and opportunities for career growth.
- Other info: Be part of a global community that values inclusivity and personal development.
- Why this job: Transform your job into a lifestyle while making a positive impact on guests' lives.
- Qualifications: 2+ years in a leadership role and a passion for people-centric service.
The predicted salary is between 30000 - 40000 £ per year.
Location: London
WHY WORK AT JOE & THE JUICE
JOE & THE JUICE is a people‑centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high‑energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills.
We believe in four simple virtues that shape everything we do:
- Inclusion
- Growth
For us, this means that when you choose a cup‑half‑full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do.
From your first day, you’ll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!).
If you love fast‑paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles.
JOB SUMMARY
As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation through effectively sparring with your District Manager. You will adhere to market‑specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your store and lead your team members, ensuring efficient workflows, great guest experiences, and high‑quality products.
Your overall success in this position depends on the degree to which you are able to lead, develop, and retain a highly engaged team, where all operational conceptual in‑store requirements are followed in order to deliver best‑in‑class guest experiences turning regular customers into beloved returning guests. Ultimately you are accountable for meeting the cost budget, reaching the store’s sales targets, and EBITDA through existing and new company initiatives.
KEY RESPONSIBILITIES
- Virtue‑Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles.
- Recruitment: Responsible for the recruitment, pre‑boarding, and onboarding of team members, and hereby the optimal team positioning, and future talent pipeline.
- Employee Engagement: Develop and motivate your team through development plans and feedback, in‑store training, team meetings, and securing employee engagement score meets or exceeds the true benchmark score.
- Guest Experience: Ensure a guest‑first approach, building strong guest relations through your local community in accordance with our brand behaviour principles and hereby increase overall guest loyalty.
- Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and highest local standards and ratings are maintained.
- Shift Planning and Structures: Create an optimal store shift plan considering seasonality, local events, and other circumstances impacting the store traffic and hereby ensure an ideal workflow in accordance with company standards, and store budget. Managing employee absence, onboarding, off‑boarding, and ensuring working time follows contractual obligations, union agreements, and legal requirements.
- Stock Handling: Full ownership of stock handling, including but not limited to counting, and ordering to ensure optimal inventory and hereby the waste percentage is not exceeding the specified monthly target.
- Performance Management: Accountable for building sales and optimizing store EBITDA to achieve defined KPI targets.
KEY QUALIFICATIONS
- Minimum 2 years of experience in a similar leadership role
- Experience in being a part of a team of +10 employees
- Excellent interpersonal skills
- Motivated to become a people‑centric leader
KEY PERFORMANCE INDICATORS
- Operational Requirements: Hygiene standard, pest and fire safety control, and overall 4‑wall compliance
- Employee Engagement: Employee engagement score, employee turnover, and quick quits
- Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits
- Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4‑wall EBITDA
WHY WORK WITH US
- Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories.
- Leadership & Educational Programs: Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities.
- Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons.
By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can create memorable guest experiences and build a vibrant, successful community.
ABOUT JOE & THE JUICE
JOE & THE JUICE is a healthy fast‑casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade‑off between taste and health.
We serve high‑quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products towards the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations.
We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C‑suite, VPs, and directors, have started behind the bar. We continue to evolve our people‑centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.
Store Manager - West London - Queen's Park New London employer: JOE & THE JUICE
At Joe & The Juice, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises personal growth and community engagement. As a Store Manager in Queen's Park, you'll not only lead a passionate team but also benefit from extensive leadership and educational programmes, ensuring your career flourishes in a dynamic environment where every day is an opportunity to learn and connect with others. Join us to turn your job into a lifestyle, surrounded by music, great people, and the chance to make a meaningful impact in the lives of our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - West London - Queen's Park New London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like JOE & THE JUICE. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to JOE & THE JUICE
Don't be shy about reaching out to JOE & THE JUICE directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Store Manager - West London - Queen's Park New London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about JOE & THE JUICE and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at JOE & THE JUICE
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
