Store Manager - Kensington & Chelsea New London

As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation through effectively sparring with your District Manager. You will adhere to market‑specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your store and lead your team members ensuring efficient workflows, great guest experiences, and high‑quality products.

Your overall success in this position depends on the degree to which you are able to lead, develop, and retain a highly engaged team, where all operational conceptual in‑store requirements are followed in order to deliver best‑in‑class guest experiences turning regular customers into beloved returning guests. Ultimately you are accountable for meeting the cost budget, reaching the store’s sales targets, and EBITDA through existing and new company initiatives.

Key Responsibilities

• Virtue-Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles.
• Recruitment: Responsible for recruiting, pre‑boarding, and onboarding of team members, optimal team positioning, and future talent pipeline.
• Employee Engagement: Develop and motivate your team through development plans and feedback, in‑store training, team meetings, and ensuring employee engagement scores meet the benchmark.
• Guest Experience: Ensure a guest‑first approach, build strong guest relations through local community, and increase overall guest loyalty.
• Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards and ensuring brand and local standards are maintained.
• Shift Planning and Structures: Create an optimal store shift plan considering seasonality, local events, and other circumstances; manage employee absence, onboarding, off‑boarding, and ensure working time follows contractual obligations, union agreements, and legal requirements.
• Stock Handling: Full ownership of stock handling, including counting and ordering, to ensure optimal inventory and keep waste percentage below monthly target.
• Performance Management: Accountable for building sales and optimizing store EBITDA to achieve defined KPI targets.

Key Qualifications

• Minimum 2 years of experience in a similar leadership role.
• Experience leading a team of 10 or more employees.
• Excellent interpersonal skills.
• Motivated to become a people‑centric leader.

Key Performance Indicators

• Operational Requirements: Hygiene standard, pest and fire safety control, overall 4‑wall compliance.
• Employee Engagement: Employee engagement score, staff turnover, and quick quits.
• Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits.
• Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4‑wall EBITDA.

Why Work With Us

• Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories.
• Leadership & Educational Programs: Access continuous learning and growth opportunities through internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance professional skills and leadership capabilities.
• Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Take advantage of exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons.

By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can create memorable guest experiences and build a vibrant, successful community.

Joe & The Juice is a healthy fast casual concept founded in Copenhagen in 2002; since then, we have grown to more than 450 locations across 20 countries and employing more than 4,500 people worldwide. We serve high‑quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. Joe & The Juice goes beyond products and towards the full experience around the bar, creating a consistent universe for guests and juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C‑suite, VPs, and directors, have started behind the bar. We continue to evolve our people‑centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.