Shift Manager - 39 George St [Richmond] in London

JOE & THE JUICE is a people‐centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high‐energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills.

For us, this means that when you choose a cup‐half‐full mindset and welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new, you become more than just a juicer; you continue to search for purpose and meaning in what you do.

From your first day, you will be part of an international network of juicers who support each other, celebrate wins together, and push one another to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast‐paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles.

As a Shift Manager at JOE & the Juice, you will play a vital role in supervising the daily operations of your assigned shift. Your main responsibility is to maintain operational excellence by observing, delegating, and executing daily concept workflow (DCWF), thereby delivering a high degree of guest satisfaction that drives financial performance. Acting as a key support to the store management team, you will set the tone for an engaging and motivated workplace through a people‐centric corrective feedback culture and a train‐every‐day mindset.

Key Responsibilities

• DCWF: Ensure DCWF is executed to the highest possible standards by following the set structure and by observing operational gaps based on traffic in the store. Delegate tasks accordingly to maintain a focused and productive team and follow up on the execution with corrective and acknowledging feedback.
• Cleanliness & Standards: Oversee, delegate, and follow up on checklists in the task‐monitoring system to ensure adherence with our food & bar safety principles: Pink Standard. Responsible for honest documentation and reporting any malfunctions or issues in the store.
• Juicer Training: Carry out planned Juicer training following our global training mantra: "Knowledge - Training – Practice – Validation" leading to skilled, engaged, and dedicated team members.
• Guest Experience: Lead by example, encourage, and follow up on the team to deliver exceptional guest experience through our brand behaviour principles. Furthermore, ensuring guest satisfaction by handling in‐store guest feedback professionally.
• Financial Accountability: Monitor and optimize the sales performance during shifts by communicating and following up on daily commercial targets. Carry out deliveries, including reporting, and supervising general type‐in culture.

Key Performance Indicators

• Operational Requirements: Task‐monitoring checklists completion rate
• Guest Experience: Guest feedback ratings: Myli score, App ratings
• Store Performance: Daily commercial targets, Waste registration, Employee meal type‐ins, Delivery reporting

JOE & THE JUICE is a healthy fast‐casual concept founded in Copenhagen in 2002; since then, we have grown to more than 450 locations across 20 countries and employing more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade‐off between taste and health. We serve high quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products and towards the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations.

We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C‐suite, VPs, and directors, have started behind the bar. We continue to evolve our people‐centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.