Responsibilities
- Operational Requirements: Maintain a safe and healthy work environment by enforcing hygiene, health, and safety standards, ensuring the highest local standards and ratings.
- Employee Engagement: Assist the Store Manager in developing and engaging the team through daily feedback, in-store training, and employee engagement initiatives.
- Guest Experience: Ensure a guest-first approach, building strong guest relations following brand behaviour principles, to increase guest loyalty and optimise store performance.
- Performance Management: Assist in building sales and optimising store EBITDA to achieve or exceed defined KPI targets.
- Value-Based Leadership: Assist in leading team members in alignment with company virtues and operational principles.
Qualifications
- Minimum 1 year of experience in a leadership or key-holder role (e.g., Shift Leader, Supervisor, or similar).
- Experience working in a fast-paced team environment with teams of 10 or more employees.
- Excellent interpersonal and communication skills.
- Highly motivated to develop as a people-centric leader and grow a career in management.
Benefits
- Access to continuous learning and growth opportunities through internal learning programs, workshops, training sessions, and mentorship programmes.
- Opportunity for travel and development including exchange programmes, international assignments, and career advancement within the company.
We welcome individuals from all backgrounds and encourage diversity in our workplace.
