District Manager - London

JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do:

• Positive Attitude
• Inclusion
• Social Ties
• Growth

For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new - you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do. From your first day, you'll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles.

As a District Manager, you are responsible for the daily operational leadership development of the stores in your district, ensuring the highest performance possible in all areas within the operation. You will adhere to market-specific legal requirements, company policies, and risk & compliance structures. By leading and engaging your Store Manager team, the overall goal is to create great guest experiences that lead to an optimized overall store performance. Your overall success in this position depends on the degree to which you can lead, develop, and retain a highly engaged team, where all operational and conceptual in-store requirements are followed to deliver best-in-class guest experiences, turning regular customers into beloved returning guests. Ultimately, you are accountable for meeting the cost budget, reaching the district’s sales targets, and EBITDA through existing and new company initiatives.

KEY RESPONSIBILITIES

• Performance Management: Accountable for building sales and optimizing store EBITDA across your district to achieve or exceed defined KPI targets.
• Value-Based Leadership: Effectively lead your team of Store Managers in alignment with company virtues and operational principles, acting as a "coach of coaches".
• Employee Engagement: Develop and engage your Store Managers through robust development plans, consistent feedback, and team meetings, securing an employee engagement score that meets or exceeds benchmarks.
• Recruitment Practices: Responsible for the candidate selection, pre-boarding, and onboarding of Store Managers, and for building the future store talent pipeline for your district.
• Operational Requirements: Maintain a safe and healthy work environment by enforcing hygiene, health, and safety standards. You will ensure conceptual store structures are maintained, resulting in the highest local standards.
• Guest Experience: Ensure a "guest-first" approach is the standard across all stores, building strong guest relations and increasing overall guest loyalty.

KEY QUALIFICATIONS

• Minimum 3 years of experience in a similar leadership role.
• Experience in operating store(s) in a food & beverage chain is a requirement.
• Experience in leading teams through store managers.
• Excellent interpersonal and leadership skills.
• Strong analytical and performance management skills.
• A proven track record in optimizing overall store performance across multiple stores.

KEY PERFORMANCE INDICATORS

• Operational Requirements: Hygiene standard, pest and fire safety control, and overall 4-wall compliance.
• Employee Engagement: Employee engagement score, employee turnover, and quick quits.
• Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits.
• Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4-wall EBITDA.

WHY WORK WITH US

• Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories.
• Leadership & Educational Programs: Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities.
• Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons.

By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can create memorable guest experiences and build a vibrant, successful community.

JOE & THE JUICE is a healthy fast-casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade-off between taste and health. We serve high-quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafes that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products towards the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.