Assistant Store Manager - The Bentall Centre [Kingston upon Thames] in London

JOE & THE JUICE is a people centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do:

• Positive Attitude
• Inclusion
• Social Ties
• Growth

For us, this means that when you choose a cup half-full mindset and welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new, you become more than just a juicer; like us, you continue to search and mind purpose and meaning in what you do. From your first day, you’ll be part of an international network of juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!).

If you love fast paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles.

As an Assistant Store Manager, you are responsible for assisting your Store Manager in the daily operation of the store, ensuring the highest performance possible in all areas within the operation. You will adhere to market-specific legal requirements, company policies, and risk & compliance structures. By leading and engaging the team you will create great guest experiences leading to an optimized overall store performance. Your overall success in this position depends on the degree to which you and the team can deliver best-in-class guest experiences turning regular customers into beloved returning guests. Ultimately, jointly with your Store Manager, you ensure store performance targets are met or exceeded through existing and new commercial company initiatives.

KEY RESPONSIBILITIES – What you’ll do

• Operational Requirements: Maintain a safe and healthy work environment, while ensuring conceptual store structures are maintained, by enforcing hygiene, health, and safety standards, resulting in the highest local standards and ratings.
• Employee Engagement: Assist the Store Manager in developing and engaging the team through daily feedback, in-store training, and employee engagement initiatives.
• Guest Experience: Ensure a guest-first approach, building strong guest relations following our brand behaviour principles and hereby increase overall guest loyalty and overall optimized store performance.
• Performance Management: Assist in building sales and optimizing store EBITDA to achieve or exceed defined KPI targets.
• Value-Based Leadership: Effectively assist in leading team members in alignment with company virtues and operational principles.

KEY QUALIFICATIONS - What experience you’ll add to the team

• Minimum 1 year of experience in a leadership or key-holder role (e.g., Shift Leader, Supervisor, or a similar position).
• Experience working in a fast-paced team environment (experience with teams of +10 employees is a plus).
• Excellent interpersonal and communication skills.
• Highly motivated to develop as a people-centric leader and grow a career in management.

WHY WORK WITH US

• Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories.
• Leadership & Educational Programs: Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities.
• Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons.

By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can create memorable guest experiences and build a vibrant, successful community.

JOE & THE JUICE is a healthy fast casual concept founded in Copenhagen in 2002; since then, we have grown to more than 450 locations across 20 countries and employing more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade off between taste and health. We serve high quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products and towards the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.