Requirements
- Ambition: You’re ready to be a trusted advisor to global CS leaders, and help them overcome some of the biggest commercial challenges
- Driven: The magic doesn’t happen with fancy slide decks; it depends on your ‘whatever it takes’ attitude
- Strategising with clients is the starting point, you’re not satisfied until you’ve handled all the nitty gritty details that ensure the business impact is real
- Flexible: You like variety and constant challenges
- In the same morning, you help an EduTech company standardise and automate their product training, next up you’re pitching a multiyear renewal to the CFO of an energy company
- Tech-savvy: you enjoy working with software, mastering products, and driving their adoption, knowing the right level of detail to go into with different people
What the job involves
- Our role is to understand customers’ problems and objectives deeply, then help solve them through the Planhat platform
- Succeeded in a ‘closing’ role, either in sales, or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company
- Demonstrated success in managing a portfolio
- Been in a managerial role (but not everyone on the team has)
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Customer Manager (EMEA) employer: Jobylon AB
Epassi is an exceptional employer that prioritises employee well-being and growth, offering a dynamic work culture that embraces innovation and collaboration. As the Head of Total Reward, you will have the opportunity to shape compensation strategies in a rapidly expanding European market, supported by a hybrid work model that promotes work-life balance. With a focus on professional development and a commitment to market-leading pay practices, Epassi provides a rewarding environment for those looking to make a meaningful impact.
