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- Tasks: Coordinate engineers and manage customer communications in a fast-paced environment.
- Company: Established engineering and manufacturing business in Trafford Park, Manchester.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and profit-related bonus.
- Other info: Opportunities for long-term development and career growth.
- Why this job: Be at the heart of a busy service team and make impactful decisions daily.
- Qualifications: Experience in scheduling or customer service with strong organisational skills.
The predicted salary is between 27000 - 29000 £ per year.
Do you thrive in a fast-paced environment where your decisions keep everything running smoothly? We are recruiting for a Service Scheduler to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Service Scheduler, you will play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands-on opportunity for a Service Scheduler who enjoys organisation, problem solving, and being at the centre of a busy service team.
What will you be doing as a Service Scheduler?
- Scheduling service engineers for maintenance visits and installations
- Managing customer communications including queries, quotations, service updates and contracts
- Coordinating export shipping for service work or product dispatch
- Building strong relationships with customers to ensure smooth service delivery
- Logging and tracking service requests to ensure timely resolution
- Producing service and performance reports using Excel and internal systems
- Supporting improvements to customer service processes and operational systems
We would LOVE to hear from you if you have the following skills and experience:
- Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator
- Strong decision-making skills, with the confidence to decide which engineer should be assigned to each job based on availability, location, and priority
- Ability to think quickly and stay calm under pressure in a busy scheduling environment
- Excellent organisational skills and the ability to multitask and prioritise effectively
- Strong IT skills, particularly Excel and Outlook/Calendar scheduling
- Confident communicator who can liaise effectively with engineers, customers, and internal teams
Desirable:
- Experience using MRP Sage, or similar order processing or scheduling software
- Background in service coordination, logistics, or customer service administration
What will you get in return for your work as a Service Scheduler?
- £27,000 - £29,000 salary depending on experience
- Monday to Friday working hours (9:00am - 5:00pm)
- 23 days holiday plus bank holidays
- Pension scheme
- Profit-related bonus
- Opportunity for overtime
- 12-day sickness policy
- Long-term development opportunities with the potential to grow within the department
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
Service Scheduler in Trafford Park) employer: Jobwise
Contact Detail:
Jobwise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler in Trafford Park)
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Think about how you can demonstrate your decision-making skills and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye out for other roles that might suit your skills – we’re always looking for talent!
We think you need these skills to ace Service Scheduler in Trafford Park)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles as a Service Scheduler or similar positions, and don’t forget to showcase your organisational and decision-making skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Scheduler role. Mention your ability to handle pressure and your strong communication skills, as these are key for the position.
Show Off Your IT Skills: Since strong IT skills are essential, especially with Excel and Outlook, make sure to mention any relevant experience you have. If you've used MRP Sage or similar software, definitely include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we aim to respond to successful applications within 2 days!
How to prepare for a job interview at Jobwise
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Scheduler role. Familiarise yourself with the key responsibilities like scheduling engineers and managing customer communications. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, be prepared to discuss how you've successfully managed multiple tasks in the past. Think of specific examples where you prioritised effectively or solved problems under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Brush Up on Your IT Skills
As a Service Scheduler, you'll need strong IT skills, especially in Excel and Outlook. Before the interview, practice using these tools to create schedules or reports. You might even want to mention any experience with MRP systems like Sage, as it could give you an edge over other candidates.
✨Communicate Clearly and Confidently
Effective communication is key in this role. During the interview, practice clear and concise responses. Be ready to explain how you would handle customer queries or coordinate with engineers. Showing that you can communicate well will reassure them that you can build strong relationships within the team.