At a Glance
- Tasks: Coordinate engineers and manage customer communications to ensure smooth service operations.
- Company: Established engineering and manufacturing business in Trafford Park, Manchester.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and profit-related bonus.
- Other info: Monday to Friday hours with long-term growth opportunities.
- Why this job: Be at the heart of a busy team and make impactful decisions every day.
- Qualifications: Experience in scheduling or customer service with strong organisational skills.
The predicted salary is between 27000 - 29000 € per year.
Do you thrive in a fast-paced environment where your decisions keep everything running smoothly? We're recruiting for a Planner to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Planner, you'll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands-on opportunity for a Planner who enjoys organisation, problem solving, and being at the centre of a busy service team.
Responsibilities
- Scheduling service engineers for maintenance visits and installations
- Managing customer communications including queries, quotations, service updates, and contracts
- Coordinating export shipping for service work or product dispatch
- Building strong relationships with customers to ensure smooth service delivery
- Logging and tracking service requests to ensure timely resolution
- Producing service and performance reports using Excel and internal systems
- Supporting improvements to customer service processes and operational systems
Qualifications and skills
- Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator
- Strong decision-making skills, with the confidence to decide which engineer should be assigned to each job based on availability, location, and priority
- Ability to think quickly and stay calm under pressure in a busy scheduling environment
- Excellent organisational skills and the ability to multitask and prioritise effectively
- Strong IT skills, particularly Excel and Outlook/Calendar scheduling
- Confident communicator who can liaise effectively with engineers, customers, and internal teams
- Experience using MRP Sage, or similar order processing or scheduling software (desirable)
- Background in service coordination, logistics, or customer service administration (desirable)
Benefits
- £27,000 - £29,000 salary depending on experience
- Monday to Friday working hours (9:00 am - 5:00 pm)
- 23 days holiday plus bank holidays
- Pension scheme
- Profit-related bonus
- Opportunity for overtime
- Long-term development opportunities with the potential to grow within the department
Planner in Trafford Park) employer: Jobwise
Join a dynamic and supportive team at our well-established engineering and manufacturing business in Trafford Park, where your role as a Planner will be pivotal in ensuring smooth operations and exceptional customer service. We offer a competitive salary, generous holiday allowance, and a pension scheme, alongside opportunities for professional growth and development within a collaborative work culture that values your contributions. Experience the benefits of working in a fast-paced environment that encourages innovation and teamwork, all while being part of a thriving community in Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Trafford Park)
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to planning and scheduling. Think about how your past experiences align with the role and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Planner in Trafford Park)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles that align with being a Planner, especially any experience in service coordination or customer service.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've thrived in fast-paced environments and how your decision-making skills have made a difference in your previous jobs.
Show Off Your IT Skills:Since strong IT skills are crucial for this role, make sure to mention your proficiency in Excel and any scheduling software you've used. If you have experience with MRP Sage, definitely include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Jobwise
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner inside out. Familiarise yourself with scheduling processes, customer communication strategies, and how to manage service operations efficiently. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully solved problems in a fast-paced environment. Think about times when you had to make quick decisions or manage multiple tasks at once. This will demonstrate your ability to thrive under pressure, which is crucial for this role.
✨Brush Up on Your IT Skills
Since strong IT skills are essential for this position, especially in Excel and scheduling software, make sure you're comfortable discussing your experience with these tools. If you’ve used MRP Sage or similar systems, be ready to share how you’ve leveraged them to improve service coordination.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Be friendly, approachable, and confident in your communication. Remember, as a Planner, you'll need to liaise effectively with engineers and customers, so showcasing your communication skills can set you apart from other candidates.
