At a Glance
- Tasks: Coordinate engineers and manage customer communications to ensure smooth service operations.
- Company: Established engineering and manufacturing business in Old Trafford, Manchester.
- Benefits: Competitive salary, hands-on experience, and opportunities for career growth.
- Other info: Dynamic environment with a focus on problem-solving and organisation.
- Why this job: Be at the heart of a busy team and make impactful decisions every day.
- Qualifications: Experience in scheduling or customer service roles with strong decision-making skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you thrive in a fast-paced environment where your decisions keep everything running smoothly? We're recruiting for a Planner to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Planner, you'll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands-on opportunity for a Planner who enjoys organisation, problem solving, and being at the centre of a busy service team.
What will you be doing as a Planner?
- Scheduling service engineers for maintenance visits and installations
- Managing customer communications including queries, quotations, service updates and contracts
- Coordinating export shipping for service work or product dispatch
- Building strong relationships with customers to ensure smooth service delivery
- Logging and tracking service requests to ensure timely resolution
- Producing service and performance reports using Excel and internal systems
- Supporting improvements to customer service processes and operational systems
We would LOVE to hear from you if you have the following skills and experience:
- Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator
- Strong decision-making skills, with the confidence to decide which engineer should be assigned to each task
Planner employer: Jobwise
Join a dynamic and supportive team at our well-established engineering and manufacturing business in Old Trafford, Manchester, where your role as a Planner will be pivotal in ensuring seamless operations. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities for skill enhancement and career advancement. With a focus on employee well-being and a commitment to excellence, we provide a rewarding environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Planner role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to planning and coordination. Think about your past experiences and how they relate to the job description – we want to hear your stories!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed schedules or improved processes in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Planner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Planner role. We want to see how your skills in scheduling, customer communication, and problem-solving shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality! Share why you're excited about the Planner position and how you can contribute to our team. Keep it engaging and relevant!
Showcase Your Decision-Making Skills:Since decision-making is key for this role, give examples in your application of how you've successfully made decisions in fast-paced environments. We love seeing real-life scenarios!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jobwise
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with scheduling, customer communications, and service operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or improved processes. Whether it’s managing schedules or handling customer queries, demonstrating your ability to think on your feet will impress the interviewers.
✨Brush Up on Excel Skills
Since the job involves producing reports using Excel, be ready to discuss your proficiency with the software. You might even want to mention specific functions or tools you’ve used in previous roles. This shows you’re prepared for the technical aspects of the job.
✨Build Rapport with Interviewers
Remember, this role is all about relationships! During the interview, try to connect with your interviewers by being personable and engaging. Ask them about their experiences at the company and share your enthusiasm for working in a team-oriented environment.
