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- Tasks: Provide first-line support and guidance to colleagues across the UK.
- Company: Join a friendly, long-established business with a supportive culture.
- Benefits: £26,000 salary, 25 days holiday, free lunch, and career stability.
- Other info: Enjoy summer BBQs, Christmas parties, and genuine career growth.
- Why this job: Be the calm problem-solver everyone relies on in a people-first role.
- Qualifications: Excellent communication skills and a can-do attitude required.
The predicted salary is between 26000 - 26000 £ per year.
Are you the calm, solutions‑focused person everyone turns to when something needs sorting? We’re looking for a Helpdesk Advisor to join a friendly, long‑established business at their Knutsford head office. As part of a supportive Helpdesk team, you’ll be the first point of contact for colleagues across the UK – providing guidance on internal systems, business processes and day‑to‑day queries. This is a people‑first role where patience, empathy and attention to detail really count.
Responsibilities
- Providing first‑line support to branches and internal teams across the UK
- Handling a wide variety of queries – from system access to process guidance
- Logging and tracking queries through to full resolution
- Communicating clearly and calmly with staff at all levels
- Learning and supporting the company’s bespoke internal systems
Qualifications
- Excellent communication and customer service skills
- Confident, calm, and professional when dealing with queries
- Strong attention to detail and a can‑do attitude
- Able to take ownership and follow issues through to completion
- Keen to learn new systems and processes
- Previous experience as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or any role supporting and problem‑solving for others
Benefits
- £26,000 per annum
- Full‑time, 35 h per week; 8:00‑16:00 / 9:00‑17:00 shifts
- 25 days holidays (+ bank holidays)
- Free on‑site lunch served daily in the staff canteen
- Free parking
- Pension scheme
- Profit bonus
- Summer BBQ, Christmas party, and long‑service rewards
- Genuine career stability in a supportive, family‑feel environment
Customer Support Advisor in Northwich) employer: Jobwise
Contact Detail:
Jobwise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Northwich)
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you would handle tricky situations with patience and empathy. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your attention to detail! During the interview, be ready to discuss specific examples of how you've resolved queries in the past. This will demonstrate your can-do attitude and ownership of issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our friendly team!
We think you need these skills to ace Customer Support Advisor in Northwich)
Some tips for your application 🫡
Show Your People Skills: In your application, let us see your excellent communication and customer service skills shine through. Share examples of how you've handled queries calmly and professionally in the past – we love a good story!
Be Detail-Oriented: Attention to detail is key for this role, so make sure your application is free from typos and errors. Highlight any experiences where your keen eye for detail made a difference in resolving issues.
Demonstrate Your Problem-Solving Skills: We want to know how you take ownership of problems and follow them through to resolution. Include specific instances where you’ve successfully navigated challenges and provided solutions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Jobwise
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and culture. Understanding their mission will help you align your answers with what they’re looking for in a Customer Support Advisor.
✨Showcase Your Communication Skills
Since this role is all about clear and calm communication, practice articulating your thoughts. Use examples from your past experiences where you successfully handled queries or resolved issues, highlighting your patience and empathy.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific situations where you took ownership of a problem and followed it through to resolution. This will show that you have the can-do attitude they’re after and that you can handle a variety of queries effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the internal systems you'll be using, or how success is measured in the role. This shows your genuine interest and eagerness to learn.