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- Tasks: Be the calm voice solving problems and guiding teams across the UK.
- Company: Join a supportive team in a dynamic environment in Knutsford.
- Benefits: Enjoy 25 days holiday, free lunch, profit bonuses, and social events.
- Why this job: Make a real difference every day while helping others succeed.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible working hours with excellent career growth opportunities.
The predicted salary is between 24000 - 28000 £ per year.
Are you the calm voice people rely on when systems fail, processes confuse, or answers aren't obvious? As a Customer Service Advisor, you'll be the person that keeps everything moving - solving problems, guiding colleagues, and making sure nothing slips through the cracks. This is a role where your impact is felt daily. Based in Knutsford, you'll support teams across the UK, bringing clarity, structure and reassurance whenever it's needed most.
What's in it for you:
- 25 days holiday plus bank holidays
- Free on-site lunch served daily
- Profit bonus scheme
- Free parking at the Knutsford site
- Pension scheme for long-term security
- Social events including summer BBQ and Christmas parties
Your responsibilities as Customer Service Advisor:
- Acting as the first point of contact for internal queries across UK branches
- Providing clear guidance on systems, processes and day-to-day operations
- Logging, managing and tracking queries through to full resolution
- Ensuring consistent communication and updates to stakeholders
- Supporting and learning bespoke internal systems to deliver accurate solutions
- Maintaining high standards of service across all interactions
What we're looking for in a Customer Service Advisor:
- Previous experience in a support, service desk or customer-focused role
- Strong communication skills across different levels of a business
- Ability to manage and prioritise multiple queries effectively
- High attention to detail when logging and resolving issues
- Confidence using systems and learning new platforms
Working hours: 35 hours per week, shifts between 08:00-16:00 and 09:00-17:00.
If you're ready to step into a Customer Service Advisor role where you can genuinely make a difference every day, apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
Customer Service Advisor in Northwich) employer: Jobwise
Contact Detail:
Jobwise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Northwich)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your previous experience aligns with the role of a Customer Service Advisor. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and culture can help you tailor your responses during the interview. Plus, it shows you’re genuinely interested in being part of the team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we aim to respond quickly, so you won’t be left hanging for too long.
We think you need these skills to ace Customer Service Advisor in Northwich)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Advisor role. Highlight your previous experience in support or customer-focused roles, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the calm voice we need when things get tricky. Share specific examples of how you've solved problems or guided colleagues in the past.
Showcase Your Attention to Detail: In this role, attention to detail is key. When logging and resolving issues, make sure to mention any relevant experiences where your meticulous nature made a difference. We love candidates who can keep everything moving smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Jobwise
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will help you demonstrate your problem-solving skills and show that you're ready to tackle any challenge.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to illustrate how you've effectively communicated with colleagues or customers, especially in tricky situations.
✨Demonstrate Attention to Detail
Highlight your ability to manage multiple queries and maintain high standards. Bring up specific instances where your attention to detail made a difference, whether it was logging issues accurately or ensuring consistent updates to stakeholders. This will show that you can keep everything moving smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the systems you'll be using, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.