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- Tasks: Be the calm voice solving problems and guiding teams across the UK.
- Company: Join a supportive team in a dynamic environment in Knutsford.
- Benefits: Enjoy 25 days holiday, free lunch, profit bonuses, and social events.
- Why this job: Make a real difference every day while helping others succeed.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible working hours with excellent career growth opportunities.
The predicted salary is between 26000 - 26000 £ per year.
Are you the calm voice people rely on when systems fail, processes confuse, or answers aren’t obvious? As a Customer Service Advisor, you’ll be the person that keeps everything moving - solving problems, guiding colleagues, and making sure nothing slips through the cracks. This is a role where your impact is felt daily. Based in Knutsford, you’ll support teams across the UK, bringing clarity, structure and reassurance whenever it’s needed most.
What’s in it for you:
- 25 days holiday plus bank holidays
- Free on-site lunch served daily
- Profit bonus scheme
- Free parking at the Knutsford site
- Pension scheme for long-term security
- Social events including summer BBQ and Christmas parties
Your responsibilities as Customer Service Advisor:
- Acting as the first point of contact for internal queries across UK branches
- Providing clear guidance on systems, processes and day-to-day operations
- Logging, managing and tracking queries through to full resolution
- Ensuring consistent communication and updates to stakeholders
- Supporting and learning bespoke internal systems to deliver accurate solutions
- Maintaining high standards of service across all interactions
What we’re looking for in a Customer Service Advisor:
- Previous experience in a support, service desk or customer-focused role
- Strong communication skills across different levels of a business
- Ability to manage and prioritise multiple queries effectively
- High attention to detail when logging and resolving issues
- Confidence using systems and learning new platforms
Working hours: 35 hours per week, shifts between 08:00-16:00 and 09:00-17:00
If you’re ready to step into a Customer Service Advisor role where you can genuinely make a difference every day, apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
Customer Service Advisor in Northwich employer: Jobwise
Contact Detail:
Jobwise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Northwich
✨Tip Number 1
Make sure you research the company and its culture before your interview. Knowing what they value can help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Customer Service Advisor role.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and gives you a chance to find out more about the team you'll be working with.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor in Northwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Advisor role. Highlight your previous experience in support or customer-focused roles, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the calm voice we need when things get tricky. Share specific examples of how you've solved problems or guided colleagues in the past.
Showcase Your Attention to Detail: In this role, attention to detail is key. When logging and resolving issues, make sure to mention any relevant experiences that demonstrate your ability to manage multiple queries effectively and accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Jobwise
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved conflicts or clarified complex information. Practising these examples will help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've solved problems or managed multiple queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to stay calm under pressure and find solutions efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the systems you'll be using, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.