At a Glance
- Tasks: Coordinate engineers and manage customer communications to ensure smooth service operations.
- Company: Established engineering and manufacturing business in Old Trafford, Manchester.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and profit-related bonus.
- Other info: Great opportunities for long-term development and career growth.
- Why this job: Be at the heart of a busy team and make impactful decisions every day.
- Qualifications: Experience in scheduling or customer service with strong organisational skills.
The predicted salary is between 27000 - 29000 € per year.
Do you thrive in a fast-paced environment where your decisions keep everything running smoothly? We're recruiting for a Planner to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Planner, you'll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands‑on opportunity for a Planner who enjoys organisation, problem solving, and being at the centre of a busy service team.
Responsibilities
- Scheduling service engineers for maintenance visits and installations
- Managing customer communications including queries, quotations, service updates, and contracts
- Coordinating export shipping for service work or product dispatch
- Building strong relationships with customers to ensure smooth service delivery
- Logging and tracking service requests to ensure timely resolution
- Producing service and performance reports using Excel and internal systems
- Supporting improvements to customer service processes and operational systems
Qualifications and skills
- Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator
- Strong decision‑making skills, with the confidence to decide which engineer should be assigned to each job based on availability, location, and priority
- Ability to think quickly and stay calm under pressure in a busy scheduling environment
- Excellent organisational skills and the ability to multitask and prioritise effectively
- Strong IT skills, particularly Excel and Outlook/Calendar scheduling
- Confident communicator who can liaise effectively with engineers, customers, and internal teams
- Experience using MRP Sage, or similar order processing or scheduling software (desirable)
- Background in service coordination, logistics, or customer service administration (desirable)
Benefits
- £27,000 - £29,000 salary depending on experience
- Monday to Friday working hours (9:00 am - 5:00 pm)
- 23 days holiday plus bank holidays
- Pension scheme
- Profit‑related bonus
- Opportunity for overtime
- Long‑term development opportunities with the potential to grow within the department
Planner in Trafford Park) in Manchester employer: Jobwise
Join a dynamic and supportive team at our well-established engineering and manufacturing business in Trafford Park, where your role as a Planner will be pivotal in ensuring smooth operations and exceptional customer service. We offer a collaborative work culture that values employee growth, with opportunities for long-term development and a competitive benefits package including a profit-related bonus and generous holiday allowance. Experience the satisfaction of being at the heart of a busy service team in a thriving environment that encourages innovation and problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Trafford Park) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to planning and scheduling. We recommend role-playing with a friend to boost your confidence and get comfortable with articulating your experience.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've successfully managed schedules or resolved conflicts in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Planner in Trafford Park) in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles that align with being a Planner, especially any experience in scheduling or customer service.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've thrived in fast-paced environments and how your decision-making skills have made a difference in your previous jobs.
Show Off Your IT Skills:Since strong IT skills are key for this role, mention your proficiency with Excel and any scheduling software you've used. If you’ve got experience with MRP Sage, make sure to highlight that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Jobwise
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner inside out. Familiarise yourself with scheduling processes, customer communication, and how to manage service operations efficiently. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've successfully managed multiple tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to multitask and prioritise effectively, which is crucial for this role.
✨Brush Up on Your IT Skills
Since strong IT skills are essential, especially in Excel and scheduling software, be prepared to talk about your experience with these tools. If possible, bring examples of reports or schedules you've created in the past to showcase your proficiency.
✨Communicate Like a Pro
As a Planner, you'll need to liaise with engineers and customers regularly. Practice clear and confident communication during your interview. Think about how you can build relationships and resolve issues effectively, and be ready to share any relevant experiences where you've excelled in this area.
