At a Glance
- Tasks: Coordinate teams, manage bookings, and ensure smooth operations for school venue hire.
- Company: A growing operations and facilities business focused on community engagement.
- Benefits: £26,000 salary, 28 days holiday, hybrid work options, and team events.
- Other info: Full training provided and excellent long-term career growth opportunities.
- Why this job: Join a supportive team and make a real difference in your community.
- Qualifications: Experience in customer service or coordination roles with strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Enjoy coordinating people, solving problems, and delivering great customer service? Our client is a growing operations and facilities business that works closely with schools to manage the hire of their spaces outside of school hours. As a Customer Service Coordinator, you'll be responsible for supporting the day-to-day running of the venue lettings, coordinating on-site teams, and acting as a key contact for schools and hirers.
What will you be doing as a Customer Service Coordinator?
- Coordinating rotas and shifts for On‑Site Hosts across multiple venues
- Acting as the main point of contact for schools regarding operational issues and queries
- Supporting the smooth running of venue lettings and bookings
- Managing communication between schools, hirers, and on‑site hosts
- Ensuring safeguarding procedures and company processes are followed at all times
- Handling customer service enquiries professionally and efficiently
- Monitoring schedules, bookings, and operational updates using internal systems
- Supporting remote weekend operations on a rota basis
- Troubleshooting and resolving issues quickly and effectively
- Taking ownership of the day-to-day coordination of community hire activity
Qualifications
- Previous experience within a Customer Service, Coordinator, Operations Coordinator, Bookings Coordinator, Events Coordinator or a Scheduling role
- Excellent communication and organisational skills
- Ability to manage multiple priorities in a busy environment
- Confident liaising with customers, clients, and stakeholders
- Awareness or understanding of safeguarding procedures would be advantageous
- Positive, proactive, and solutions‑focused attitude
- Able to work independently and as part of a team
Benefits
- £26,000 annual salary
- Permanent, full-time role
- 28 days holiday including bank holidays
- Employee Assistance Programme
- Active social calendar and team events
- Full training provided on all company systems and processes
- Hybrid flexibility on selected shifts and weekend working
- Supportive and growing business with long‑term career opportunities
Customer Service Coordinator in Manchester) employer: Jobwise
Join a supportive and growing operations and facilities business in Manchester, where your role as a Customer Service Coordinator will be pivotal in enhancing community engagement through effective venue management. With a focus on employee growth, you will benefit from comprehensive training, a vibrant social calendar, and the flexibility of hybrid working arrangements, all while contributing to a meaningful mission of supporting local schools. This is an excellent opportunity for those who thrive in dynamic environments and are passionate about delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Manchester)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer service or operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your problem-solving skills during interviews. Think of specific examples where you’ve coordinated teams or resolved issues quickly. This will demonstrate that you’re the perfect fit for the Customer Service Coordinator role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. We recommend checking out our website for roles that excite you. Tailor your approach to show why you’d be a great addition to their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. It’s a simple way to stand out from the crowd and reinforce your interest in the position.
We think you need these skills to ace Customer Service Coordinator in Manchester)
Some tips for your application 🫡
Show Your Coordination Skills:Make sure to highlight any experience you have in coordinating people or schedules. We love seeing how you've managed multiple priorities in busy environments, so share specific examples that showcase your organisational skills!
Communicate Clearly:Since you'll be the main point of contact for schools and hirers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any relevant customer service experience you have!
Be Solutions-Focused:We appreciate a proactive attitude! In your application, mention times when you've successfully resolved issues or improved processes. This shows us that you're not just about identifying problems but also about finding effective solutions.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and fit for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Jobwise
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with coordinating rotas, managing bookings, and liaising with schools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since the job involves troubleshooting and resolving issues, prepare examples from your past experiences where you've successfully handled customer service challenges. Highlight your proactive approach and how you took ownership of situations to ensure smooth operations.
✨Demonstrate Excellent Communication
As a key contact for schools and hirers, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend to get comfortable with potential questions about handling queries or operational issues.
✨Emphasise Teamwork and Independence
This role requires both independent work and collaboration with on-site teams. Be ready to discuss how you've successfully worked in teams while also managing your own tasks. Share specific examples that illustrate your ability to balance these two aspects effectively.
