At a Glance
- Tasks: Support patients with bookings and queries in a busy healthcare environment.
- Company: Join a dedicated healthcare provider making a real difference.
- Benefits: Earn £12.71 per hour, with full training and potential for permanent roles.
- Other info: Friendly team atmosphere with flexible shifts and great transport links.
- Why this job: Make a meaningful impact while gaining valuable experience in customer service.
- Qualifications: Previous phone experience and strong communication skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Overview
Are you looking for a busy, patient-focused telephone role where you can make a real difference?
We are working with a healthcare provider experiencing a significant influx of work and seeking committed Customer Service Advisors to join their team on a temporary basis until the end of August.
As a Customer Service Advisor, you’ll support patient bookings, pre-assessments, and general enquiries during a busy period.
Responsibilities
- Handling inbound and outbound calls
- Supporting patients with queries, including appointment locations, cancellations, and rescheduling
- Booking patient appointment slots into the system
- Calling patients who have booked directly to complete telephone pre-assessment checks
- Completing non-clinical pre-assessments with patients over the phone
- General administrative tasks
- Discharging patients post-surgery (post-op admin)
- Supporting day-to-day tasks across the team during a high-demand period
- Ensuring workflow and communications keep the team on track during peak periods
Qualifications
- Previous telephone-based experience (essential)
- Strong communication skills and the ability to handle patient queries with empathy
- Good MS Office ability and the ability to pick up new systems quickly
- Reliability and ability to work shifts as required
- Willingness to work during busy periods and holidays if needed
- Healthcare background, medical or NHS experience could be an advantage but is not essential
- DBS or NHS card could be an advantage but not essential
Benefits
- £12.71 per hour, weekly paid on a timesheet basis
- Full-time fixed shifts: 8am-4pm, 10am-6pm, or 11am-7pm (the late shift is only 1 day per week)
- Full training provided
- Opportunity to support NHS patients in a meaningful, rewarding role
- Potential to apply for permanent opportunities as the team is recruiting
- Friendly team environment
- Location: near major motorway and public transport links in the Didsbury / Chorlton area
- Length of booking: until the end of August
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Didsbury) in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Jobwise.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Jobwise. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Didsbury) in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Jobwise.
How to prepare for a job interview at Jobwise
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Jobwise's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Jobwise offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
