At a Glance
- Tasks: Provide first-line support and solve queries for colleagues across the UK.
- Company: Join a friendly, long-established business with a supportive culture.
- Benefits: Earn £26,000, enjoy 25 days holiday, free lunch, and a pension scheme.
- Other info: Experience genuine career stability in a family-feel environment.
- Why this job: Be the calm problem-solver everyone relies on in a people-first role.
- Qualifications: Excellent communication skills and a can-do attitude are essential.
The predicted salary is between 26000 - 26000 € per year.
Are you the calm, solutions‑focused person everyone turns to when something needs sorting? We’re looking for a Helpdesk Advisor to join a friendly, long‑established business at their Knutsford head office. As part of a supportive Helpdesk team, you’ll be the first point of contact for colleagues across the UK – providing guidance on internal systems, business processes and day‑to‑day queries. This is a people‑first role where patience, empathy and attention to detail really count.
Responsibilities
- Providing first‑line support to branches and internal teams across the UK
- Handling a wide variety of queries – from system access to process guidance
- Logging and tracking queries through to full resolution
- Communicating clearly and calmly with staff at all levels
- Learning and supporting the company’s bespoke internal systems
Qualifications
- Excellent communication and customer service skills
- Confident, calm, and professional when dealing with queries
- Strong attention to detail and a can‑do attitude
- Able to take ownership and follow issues through to completion
- Keen to learn new systems and processes
- Previous experience as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or any role supporting and problem‑solving for others
Benefits
- £26,000 per annum
- Full‑time, 35 h per week; 8:00‑16:00 / 9:00‑17:00 shifts
- 25 days holidays (+ bank holidays)
- Free on‑site lunch served daily in the staff canteen
- Free parking
- Pension scheme
- Profit bonus
- Summer BBQ, Christmas party, and long‑service rewards
- Genuine career stability in a supportive, family‑feel environment
Customer Support Advisor in Northwich) employer: Jobwise
Join a well-established company in Northwich that prioritises a people-first approach, offering a supportive work culture where your contributions are valued. With competitive benefits including a generous salary, free daily lunches, and opportunities for career growth, you'll thrive in an environment that fosters teamwork and personal development. Experience genuine job stability while being part of a friendly team dedicated to providing exceptional support across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Northwich)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your calm, solutions-focused nature has helped in past roles. We want to hear those real-life examples that show off your skills!
✨Tip Number 3
Show your enthusiasm for the company! Research their values and culture, and be ready to explain why you’d be a great fit. We love candidates who are genuinely excited about joining our team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your professionalism. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Customer Support Advisor in Northwich)
Some tips for your application 🫡
Show Your People Skills:In your application, let us see your communication style shine! Highlight any experience where you've helped others or resolved issues, as this role is all about being calm and supportive.
Be Detail-Oriented:We love a candidate who pays attention to the little things. Make sure your application is free from typos and clearly structured. This shows us you can handle the details that matter in customer support.
Demonstrate Your Problem-Solving Skills:Share examples of how you've tackled challenges in previous roles. We want to know how you approach problems and find solutions, especially when it comes to helping others.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at StudySmarter.
How to prepare for a job interview at Jobwise
✨Know the Company Inside Out
Before your interview, take some time to research the company and its internal systems. Understanding their values and how they operate will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Support Advisor, clear communication is key. Practice articulating your thoughts calmly and confidently. You might even want to role-play common scenarios with a friend to get comfortable with handling queries.
✨Demonstrate Empathy and Patience
Prepare examples from your past experiences where you've successfully resolved issues while maintaining a calm and empathetic approach. This will highlight your ability to connect with colleagues and provide the support they need.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
