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- Tasks: Provide top-notch customer service and support for housing repairs via phone and email.
- Company: Join a caring not-for-profit organisation making a difference in the community.
- Benefits: Starting pay of £12.71 per hour, rising to £13.74 after training, plus flexible hours.
- Why this job: Make a real impact while developing your communication skills in a supportive environment.
- Qualifications: Empathy, computer literacy, and inbound contact centre experience are essential.
- Other info: Enjoy onsite parking and a chance to grow your career in a meaningful role.
The predicted salary is between 12 - 14 £ per hour.
A recruitment agency is seeking a Customer Contact Officer for a not-for-profit business near Manchester. This temporary role requires excellent customer service skills, effective communication via phone and email, and comes with a starting pay of £12.71 per hour, increasing to £13.74 post-training.
Ideal candidates will be computer literate, empathetic, and experience in an inbound contact center is essential. The position offers flexible working hours and onsite parking.
Customer Contact Officer-Housing Repairs (Immediate Start) employer: Jobwise
Contact Detail:
Jobwise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Officer-Housing Repairs (Immediate Start)
✨Tip Number 1
Make sure you brush up on your customer service skills before the interview. Think about examples from your past experiences where you’ve gone above and beyond for a customer. We want to see that empathy shining through!
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of phone and email interactions, try role-playing with a friend or family member. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Don’t forget to highlight your computer literacy! Make a list of the software and tools you’re familiar with, especially those relevant to contact centres. We love seeing candidates who are tech-savvy and ready to hit the ground running.
✨Tip Number 4
Apply through our website for the best chance at landing this role! We’re all about making connections, so don’t hesitate to reach out if you have any questions during the application process. Let’s get you started on this exciting opportunity!
We think you need these skills to ace Customer Contact Officer-Housing Repairs (Immediate Start)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This will reflect your ability to communicate effectively with customers.
Tailor Your Application: Take a moment to customise your application for this role. Mention why you're interested in working with us at StudySmarter and how your background fits the Customer Contact Officer position. Personal touches can really make you stand out!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Jobwise
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult situations in the past, especially in an inbound contact centre. Think of specific examples that showcase your empathy and problem-solving abilities.
✨Master Effective Communication
Since this role involves communication via phone and email, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to refine your responses and ensure you come across as friendly and professional.
✨Familiarise Yourself with the Company
Research the not-for-profit business you're applying to. Understand their mission and values, and think about how your skills align with their goals. This will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Flexibility Questions
Given the flexible working hours mentioned, be prepared to discuss your availability and how you can adapt to different schedules. Highlight any previous experience where you successfully managed varying work hours or responsibilities.