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- Tasks: Provide top-notch customer support for housing repairs over the phone.
- Company: A caring not-for-profit organisation based in Brighton.
- Benefits: Earn £12.71 per hour, rising to £13.74 after training, plus valuable experience.
- Why this job: Make a difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and basic computer literacy, especially in MS Excel.
- Other info: Ongoing temporary role with a supportive team environment.
The predicted salary is between 12 - 14 £ per hour.
A not-for-profit business based in Brighton is looking for a Customer Contact Officer to provide customer support related to housing repairs. This ongoing temporary role offers £12.71 per hour, increasing to £13.74 after training, requiring excellent communication and customer service skills.
Responsibilities include:
- Handling customer interactions primarily over the phone
- Accurately recording details
The ideal candidate should be resilient, empathetic, and computer literate, especially in MS Excel.
Housing Repairs Inbound Customer Advisor in Brighton employer: Jobwise
Contact Detail:
Jobwise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Inbound Customer Advisor in Brighton
✨Tip Number 1
Make sure you know the ins and outs of the housing repairs process. Brush up on common issues and solutions so you can chat confidently with potential employers about how you'd handle customer queries.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling customer interactions over the phone, try role-playing with a friend or family member to get comfortable with answering questions and resolving issues.
✨Tip Number 3
Show off your empathy and resilience during interviews. Share examples from your past experiences where you’ve successfully dealt with difficult customers or situations, highlighting your ability to stay calm and supportive.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and ace that customer service role. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Housing Repairs Inbound Customer Advisor in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, especially in communication. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about helping others and how your skills align with the responsibilities of the Customer Contact Officer role. Let us know what makes you tick!
Show Off Your Tech Skills: Since being computer literate is key, don’t forget to mention your proficiency in MS Excel and any other software you’re comfortable with. We love candidates who can navigate tech with ease!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Jobwise
✨Know Your Stuff
Before the interview, make sure you understand the basics of housing repairs and the role of a Customer Contact Officer. Brush up on common issues customers might face and how to address them. This will show that you're genuinely interested in the position and ready to help.
✨Show Off Your Communication Skills
Since this role involves handling customer interactions over the phone, practice your communication skills. Try role-playing with a friend or family member to simulate a customer call. Focus on being clear, empathetic, and patient – these traits are key for success in this job.
✨Get Comfortable with Excel
As the job requires computer literacy, especially in MS Excel, take some time to familiarise yourself with the software. Know how to create spreadsheets, input data, and perform basic functions. You might even want to mention any relevant experience during the interview to highlight your skills.
✨Demonstrate Resilience and Empathy
Prepare examples from your past experiences where you've shown resilience and empathy in challenging situations. Think about times when you helped a frustrated customer or resolved a difficult issue. Sharing these stories will illustrate that you have the right mindset for this role.