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- Tasks: Be the first point of contact for customers regarding housing repairs and maintenance.
- Company: Join a passionate not-for-profit business dedicated to excellent customer service.
- Benefits: Earn £12.71 per hour, rising to £13.74 after training, with flexible working hours.
- Why this job: Make a real difference while developing your customer service skills in a supportive team.
- Qualifications: Must have inbound contact centre experience and be computer literate.
- Other info: Enjoy weekly pay, free onsite parking, and a dynamic work environment.
The predicted salary is between 12 - 14 £ per hour.
Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Contact Officer for a not-for-profit business. You will be working with an amazing team and for a business that is truly passionate about providing excellent customer service. This is an ongoing temporary assignment for up to 2 months. This role has an immediate start paying £12.71 per hour initially, rising to £13.74 per hour after training.
Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook.
What will you be doing as a Customer Contact Officer?
- Being the first point of contact for all customers in relation to housing repairs
- Taking payments, arranging repairs and maintenance, and dealing with complaints
- Mainly phone based with some live chat and email response
- Accurately recording details into the in-house system
Qualifications
- Must be computer literate including MS Excel
- You’re resilient and thick-skinned as you will be dealing with complaints and vulnerable customers
- Empathetic and customer focused
- Inbound contact centre experience is a MUST
What’s in it for you as a Customer Contact Officer?
- £12.71 per hour initially, rising to £13.74 per hour after training
- Between the hours of 8am and 6pm Monday to Friday - 35 hours per week
- 3 month temporary role initially
- Weekly Pay
- Free onsite parking
- Flexible working
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
Customer Contact Officer in Wythenshawe) in Brighton employer: Jobwise
Contact Detail:
Jobwise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Officer in Wythenshawe) in Brighton
✨Tip Number 1
Get your game face on! When you’re applying for the Customer Contact Officer role, make sure to highlight your customer service experience. We want to see how you've handled complaints and provided solutions in the past.
✨Tip Number 2
Practice makes perfect! Before your interview, brush up on your communication skills. Role-play with a friend or family member to get comfortable with answering questions about your experience and how you handle difficult situations.
✨Tip Number 3
Show your passion! When you’re chatting with the interviewer, let your enthusiasm for helping customers shine through. We love candidates who are empathetic and genuinely care about providing excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds. And remember, check our website for more roles that might suit you!
We think you need these skills to ace Customer Contact Officer in Wythenshawe) in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in housing or repairs. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and empathetic, just like the character we’re looking for. Let us know why you’re passionate about providing excellent customer service.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you’ll be doing a lot of that in the role!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Jobwise
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences, especially in handling complaints and providing solutions. Think of specific examples where you turned a negative situation into a positive outcome.
✨Show Empathy and Communication Skills
Since this role requires excellent communication, practice how you convey empathy over the phone and via email. Prepare to demonstrate your friendly and approachable nature during the interview by using active listening techniques and responding thoughtfully to questions.
✨Familiarise Yourself with Housing Repairs
Even if you don’t have direct experience in housing or repairs, do some research on common issues and solutions. This will show your initiative and understanding of the role, making you a more attractive candidate.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview. Practise how you would handle a difficult customer or a complaint about housing repairs. This will help you feel more confident and showcase your problem-solving skills effectively.