At a Glance
- Tasks: Help clients navigate their claims and provide top-notch customer service.
- Company: Join a growing business in the heart of Blackburn with a supportive culture.
- Benefits: Earn £27,000, enjoy 23+ days holiday, private healthcare, and more!
- Other info: Great opportunities for career growth and professional development.
- Why this job: Make a real difference while building a rewarding career in customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 29250 - 35750 £ per year.
Looking for a customer service role where you can make a difference, help people find solutions and develop a genuine long-term career? Based in modern offices in the centre of Blackburn, this is an opportunity to join a successful and expanding business as a Customer Claims Handler. You'll be the point of contact for clients, handling enquiries, progressing claims and making sure they receive a professional, helpful and supportive service throughout their claims journey.
With a salary of £27,000 and an excellent benefits package, this is a great opportunity to build on your customer service experience, develop your knowledge and grow with a business that values its people.
What will you be doing as a Customer Claims Handler?
You'll manage a range of client enquiries and claims, taking ownership of each case and working towards positive outcomes. Your role will include:
- Handling inbound and outbound calls, emails and client enquiries
- Managing and progressing claims throughout the claims journey
- Understanding client concerns, providing clear information and resolving queries
- Taking ownership of issues and escalating matters where appropriate
- Keeping accurate client records and updating case management systems
What's in it for you?
- A salary of £27,000
- 23 days' holiday plus bank holidays, increasing with service to 30 days
- An extra day off for your birthday
- Option to buy additional holidays
- Private healthcare after one year's service
- Life insurance worth three times your annual salary
- Bonus scheme based on company performance
- Company social events and long-service milestone gifts
- Free on-site parking
- Wellbeing programme and a paid volunteering day
- Up to £200 reward for suggestions that help improve the business
- Excellent opportunities for career development and professional qualifications
Why would you join this company?
You'll be joining a successful and expanding business where every team member's contribution is valued. It's a supportive working environment where customer care, quality and doing the right thing are important. As the business continues to grow, there are genuine opportunities to develop your skills, gain professional qualifications and progress your career.
What we're looking forWhat's essential:
- Previous telephone-based customer service experience, dealing with both inbound and outbound calls
- Confident communicating with customers and handling a variety of enquiries
- Good written and verbal communication skills
- General IT skills and the ability to maintain accurate records
- Comfortable handling difficult conversations, staying organised and maintaining a high level of accuracy in a busy, fast-paced environment
What's helpful but not essential:
- Experience within financial services, claims, legal services or a regulated environment
The Essentials
- Hours: 9am-5pm Monday-Friday (30 minutes' lunch)
- Location: Blackburn town centre
- Job Type: Permanent
Customer Claims Handler in Blackburn employer: JOBWISE
Join a prestigious manufacturing company that values ambition and career growth, offering a vibrant work culture in brand new state-of-the-art open plan offices. Enjoy competitive salaries, comprehensive training, and unique perks like on-site leisure facilities and a health cash plan, all while being part of a supportive team dedicated to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Claims Handler in Blackburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JOBWISE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JOBWISE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Claims Handler in Blackburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JOBWISE:Your cover letter is your chance to shine! Tell us why you want to work at JOBWISE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JOBWISE!
How to prepare for a job interview at JOBWISE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
