At a Glance
- Tasks: Support customers in accessing government benefits and make a real difference in their lives.
- Company: Fast-growing business with a friendly and supportive team culture.
- Benefits: Competitive salary, 20 days holiday, overtime pay, and career progression opportunities.
- Other info: Dynamic environment with excellent training and a young, supportive team.
- Why this job: Join a rewarding role where you help others while developing your skills.
- Qualifications: Experience in customer service and a compassionate approach to communication.
The predicted salary is between 26000 - 30000 £ per year.
Do you have a natural ability to make people feel comfortable and genuinely listened to? If you enjoy talking to people, building relationships and making a real difference every day, this Customer Support Specialist role could be the perfect fit. We're recruiting for a fast-growing and ambitious business looking to expand their friendly team with a compassionate Customer Support Specialist. This is much more than a typical customer service role - you'll be supporting customers who have already enquired about claiming a government benefit, helping them take the first step towards accessing the financial support they may be entitled to. A genuinely rewarding role where you'll finish each day knowing you've helped someone access support that could make a real difference to their life.
What will you be doing as a Customer Support Specialist?
- Speaking with customers over the phone throughout the day, handling inbound enquiries and following up warm leads (no cold calling)
- Building trust and rapport with older customers, making them feel comfortable, supported and understood
- Clearly explaining the service and answering questions with patience and empathy
- Handling objections confidently and guiding customers through the next steps
- Managing your own pipeline of enquiries using the CRM system
- Booking suitable customers into appointments with the Claims Processing team
We would LOVE to hear from you if you have the following skills and experience:
- Whether you've worked as a Customer Service Advisor, Customer Experience Advisor, Contact Centre Advisor, Call Centre Advisor, Telesales Executive, Appointment Setter or in another telephone-based customer service role, we'd love to hear from you.
- A confident, engaging and friendly telephone manner
- The ability to quickly build rapport and gain people's trust
- Clear, easy-to-understand communication skills
- A kind, compassionate and patient approach
- Confidence using a CRM system and managing your own workload
- A positive attitude and a genuine desire to help people
What will you get in return for your work as a Customer Support Specialist?
- £26,000 - £30,000 salary
- Monday 9am-6pm, Tuesday - Friday 9am-5pm
- 20 days holiday plus Bank Holidays
- Optional overtime paid at time and a half
- Full training and ongoing coaching
- Excellent career progression within a rapidly growing business - the company actively develops people based on their strengths and interests and is happy to create opportunities as the business grows
- Opportunity to progress into a Claims Processor role after your initial training
- Future bonus and reward scheme currently being introduced
- Planned private medical cover as the business grows
- Join a young, supportive team that genuinely celebrates success and helps each other develop
Customer Support Specialist in Trafford Park) in Altrincham employer: Jobwise
At JOBWISE, we pride ourselves on fostering a supportive and dynamic work environment that values exceptional customer service. As a Front Desk Host in Ipswich, you'll enjoy competitive pay, flexible assignments, and the opportunity to enhance your skills in the hospitality sector while being part of a team that prioritises employee well-being and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Trafford Park) in Altrincham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobwise. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobwise before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist in Trafford Park) in Altrincham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobwise:Your cover letter is your chance to shine! Tell us why you want to work at Jobwise specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobwise!
How to prepare for a job interview at Jobwise
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
