At a Glance
- Tasks: Be the calm voice solving problems and guiding teams across the UK.
- Company: Join a supportive team in Knutsford with a focus on clarity and reassurance.
- Benefits: Earn £26,000, enjoy 25 days holiday, free lunch, and social events.
- Other info: Enjoy a dynamic work environment with opportunities for growth and fun social events.
- Why this job: Make a real difference daily while developing your communication and problem-solving skills.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 26000 - 26000 £ per year.
Are you the calm voice people rely on when systems fail, processes confuse, or answers aren't obvious? As a Customer Support Advisor you'll be the person that keeps everything moving - solving problems, guiding colleagues, and making sure nothing slips through the cracks. This is a role where your impact is felt daily. Based in Knutsford, you'll support teams across the UK, bringing clarity, structure and reassurance whenever it's needed most.
What's in it for you:
- £26000 per annum
- 25 days holiday plus bank holidays
- Working hours: 35 hours per week, shifts between 08:00-16:00 and 09:00-17:00
- Free on-site lunch served daily
- Profit bonus scheme
- Free parking at the Knutsford site
- Pension scheme for long-term security
- Social events including Summer BBQ and Christmas parties
Your responsibilities as Customer Support Advisor:
- Acting as the first point of contact for internal queries across UK branches
- Providing clear guidance on systems, processes and day-to-day operations
- Logging, managing and tracking queries through to full resolution
- Ensuring consistent communication and updates to stakeholders
- Supporting and learning bespoke internal systems to deliver accurate solutions
- Maintaining high standards of service across all interactions
What we're looking for in a Customer Support Advisor:
- Previous experience in a support, service desk or customer-focused role
- Strong communication skills across different levels of a business
- Ability to manage and prioritise multiple queries effectively
- High attention to detail when logging and resolving issues
- Confidence using systems and learning new platforms
If you're ready to step into a Customer Service Advisor role where you can genuinely make a difference every day, apply now.
Customer Support in Trafford Park) in Altrincham employer: Jobwise
At our Knutsford location, we pride ourselves on being an exceptional employer that values the contributions of our Customer Support Advisors. With a supportive work culture, competitive salary, and generous benefits including 25 days holiday, free daily lunches, and social events, we foster an environment where employees can thrive and grow. Join us to be part of a team that not only values your input but also provides opportunities for professional development and a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support in Trafford Park) in Altrincham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections that can help us stand out!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you’d handle tricky situations or difficult customers. We want to show that we can keep our cool and provide solutions under pressure!
✨Tip Number 3
Showcase your communication skills during the interview. Be clear, concise, and confident when discussing your past experiences. Remember, we’re looking to demonstrate that we can guide colleagues and stakeholders effectively!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing our enthusiasm for the role. Let’s remind them why we’re the perfect fit for the Customer Support Advisor position!
We think you need these skills to ace Customer Support in Trafford Park) in Altrincham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support role. Highlight your previous experience in support or customer-focused roles, and show us how your skills match what we're looking for.
Show Off Your Communication Skills:Since strong communication is key in this role, give examples of how you've effectively communicated with different levels of a business. We want to see how you can keep things clear and concise!
Demonstrate Problem-Solving Abilities:In your application, share specific instances where you've solved problems or guided others through confusing processes. This will help us understand how you can keep everything moving smoothly at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jobwise
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with common customer support scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Communication Skills
As a Customer Support Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with colleagues or customers in tricky situations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved issues or improved processes. Think of a time when you turned a negative situation into a positive outcome. This will highlight your ability to stay calm under pressure and find solutions.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the systems you'll be using, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
