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- Tasks: Coordinate engineers and manage customer communications to ensure smooth service operations.
- Company: Established engineering and manufacturing business in Old Trafford, Manchester.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and profit-related bonus.
- Other info: Long-term development opportunities and a dynamic work environment.
- Why this job: Be at the heart of a busy service team and make impactful decisions daily.
- Qualifications: Experience in scheduling or customer service, strong decision-making, and organisational skills.
The predicted salary is between 27000 - 29000 £ per year.
Do you thrive in a fast-paced environment where your decisions keep everything running smoothly? We're recruiting for a Planner to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Planner, you'll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands-on opportunity for a Planner who enjoys organisation, problem solving, and being at the centre of a busy service team.
What will you be doing as a Planner?
- Scheduling service engineers for maintenance visits and installations
- Managing customer communications including queries, quotations, service updates and contracts
- Coordinating export shipping for service work or product dispatch
- Building strong relationships with customers to ensure smooth service delivery
- Logging and tracking service requests to ensure timely resolution
- Producing service and performance reports using Excel and internal systems
- Supporting improvements to customer service processes and operational systems
We would LOVE to hear from you if you have the following skills and experience:
- Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator
- Strong decision-making skills, with the confidence to decide which engineer should be assigned to each job based on availability, location, and priority
- Ability to think quickly and stay calm under pressure in a busy scheduling environment
- Excellent organisational skills and the ability to multitask and prioritise effectively
- Strong IT skills, particularly Excel and Outlook/Calendar scheduling
- Confident communicator who can liaise effectively with engineers, customers, and internal teams
Desirable:
- Experience using MRP Sage, or similar order processing or scheduling software
- Background in service coordination, logistics, or customer service administration
What will you get in return for your work as a Planner?
- £27,000 - £29,000 salary depending on experience
- Monday to Friday working hours (9:00am - 5:00pm)
- 23 days holiday plus bank holidays
- Pension scheme
- Profit-related bonus
- Opportunity for overtime
- Long-term development opportunities with the potential to grow within the department
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
Planner in Trafford Park employer: Jobwise Ltd
Contact Detail:
Jobwise Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in Trafford Park
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and team structure. This will help you tailor your conversations and show that you're genuinely interested in being a Planner with them.
✨Tip Number 2
Practice your decision-making skills! Think about scenarios where you had to make quick choices under pressure. Being able to share these experiences will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Brush up on your Excel skills! Since you'll be producing reports and managing schedules, being comfortable with spreadsheets will give you an edge. Maybe even create a mock report to showcase during your interview!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye out for other roles that might suit your skills – we’re always looking for talent like yours!
We think you need these skills to ace Planner in Trafford Park
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planner role. Highlight your experience in scheduling, customer service, and any relevant software skills. We want to see how your background fits with what we're looking for!
Show Off Your Skills: In your application, don’t just list your skills—show us how you've used them! Give examples of how you've made decisions under pressure or improved processes in previous roles. We love a good story!
Keep It Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-organised application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can check out other roles that might interest you while you're there!
How to prepare for a job interview at Jobwise Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with scheduling processes, customer communication, and how to manage service operations efficiently. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Organisational Skills
Since the job requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly, especially in a fast-paced environment.
✨Brush Up on Your IT Skills
As a Planner, you'll be using tools like Excel and Outlook regularly. Make sure you're comfortable with these applications and can discuss how you've used them in previous roles. If you have experience with MRP systems like Sage, highlight that too—it could give you an edge!
✨Practice Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you've built relationships with customers and colleagues in the past. You might even want to role-play common scenarios, like handling a customer query or coordinating with engineers, to show off your confident communication style.