At a Glance
- Tasks: Coordinate engineers and manage customer communications to ensure smooth service operations.
- Company: Established engineering and manufacturing business in Old Trafford, Manchester.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and profit-related bonus.
- Other info: Monday to Friday hours with long-term development opportunities.
- Why this job: Be at the heart of a busy team and make impactful decisions every day.
- Qualifications: Experience in scheduling or customer service with strong organisational skills.
The predicted salary is between 27000 - 29000 € per year.
Do you thrive in a fast-paced environment where your decisions keep everything running smoothly? We're recruiting for a Planner to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Planner, you'll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands-on opportunity for a Planner who enjoys organisation, problem solving, and being at the centre of a busy service team.
What will you be doing as a Planner?
- Scheduling service engineers for maintenance visits and installations
- Managing customer communications including queries, quotations, service updates and contracts
- Coordinating export shipping for service work or product dispatch
- Building strong relationships with customers to ensure smooth service delivery
- Logging and tracking service requests to ensure timely resolution
- Producing service and performance reports using Excel and internal systems
- Supporting improvements to customer service processes and operational systems
We would LOVE to hear from you if you have the following skills and experience:
- Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator
- Strong decision-making skills, with the confidence to decide which engineer should be assigned to each job based on availability, location, and priority
- Ability to think quickly and stay calm under pressure in a busy scheduling environment
- Excellent organisational skills and the ability to multitask and prioritise effectively
- Strong IT skills, particularly Excel and Outlook/Calendar scheduling
- Confident communicator who can liaise effectively with engineers, customers, and internal teams
Desirable:
- Experience using MRP Sage, or similar order processing or scheduling software
- Background in service coordination, logistics, or customer service administration
What will you get in return for your work as a Planner?
- £27,000 - £29,000 salary depending on experience
- Monday to Friday working hours (9:00am - 5:00pm)
- 23 days holiday plus bank holidays
- Pension scheme
- Profit-related bonus
- Opportunity for overtime
- Long-term development opportunities with the potential to grow within the department
Planner employer: Jobwise Ltd
Join a dynamic engineering and manufacturing business in Old Trafford, Manchester, where your role as a Planner is pivotal to our success. We offer a supportive work culture that values collaboration and innovation, alongside competitive benefits such as a generous holiday allowance, pension scheme, and opportunities for professional growth. With a focus on employee development and a commitment to excellence, we provide a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your decision-making skills and how you handle pressure, just like you'd need to as a Planner.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to highlight relevant experience in service coordination or customer communication. Show them you’re the perfect fit for their busy service team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Planner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and customer service. We want to see how your skills match the Planner role, so don’t be shy about showcasing your organisational prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Planner position and how your previous roles have prepared you for this fast-paced environment. Keep it engaging and personal!
Show Off Your IT Skills:Since strong IT skills are key for this role, mention your proficiency with Excel and any scheduling software you’ve used. If you’ve got experience with MRP Sage, definitely highlight that too!
Apply Through Our Website:We’d love to hear from you, so make sure to apply through our website! It’s the best way for us to receive your application and get the ball rolling on your journey to becoming our next Planner.
How to prepare for a job interview at Jobwise Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner inside out. Familiarise yourself with scheduling processes, customer communication, and how to manage service operations efficiently. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've successfully managed multiple tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to prioritise and stay calm under pressure—key traits for a Planner.
✨Brush Up on Your Tech Skills
Since strong IT skills are essential for this role, especially in Excel and scheduling software, be prepared to talk about your experience with these tools. If possible, practice using Excel functions or any relevant software before the interview to demonstrate your proficiency.
✨Communicate Like a Pro
As a Planner, you'll need to liaise with engineers and customers regularly. During the interview, focus on your communication style. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've built strong relationships in previous roles.
