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- Tasks: Coordinate engineers and manage customer communications to ensure smooth service operations.
- Company: Established engineering and manufacturing business in Old Trafford, Manchester.
- Benefits: Competitive salary, hands-on experience, and opportunities for career growth.
- Other info: Dynamic environment with a focus on problem-solving and organisation.
- Why this job: Be at the heart of a busy team and make impactful decisions daily.
- Qualifications: Experience in scheduling or customer service roles with strong decision-making skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you thrive in a fast-paced environment where your decisions keep everything running smoothly? We're recruiting for a Planner to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Planner, you'll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands-on opportunity for a Planner who enjoys organisation, problem solving, and being at the centre of a busy service team.
What will you be doing as a Planner?
- Scheduling service engineers for maintenance visits and installations
- Managing customer communications including queries, quotations, service updates and contracts
- Coordinating export shipping for service work or product dispatch
- Building strong relationships with customers to ensure smooth service delivery
- Logging and tracking service requests to ensure timely resolution
- Producing service and performance reports using Excel and internal systems
- Supporting improvements to customer service processes and operational systems
We would LOVE to hear from you if you have the following skills and experience:
- Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator
- Strong decision-making skills, with the confidence to decide which engineer should be assigned to each task
Planner employer: Jobwise Ltd
Contact Detail:
Jobwise Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Planner. We recommend practising common interview questions and having your own questions ready to show your interest.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've successfully managed schedules or coordinated teams in the past. This will highlight your fit for the Planner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles that align with being a Planner, especially those involving scheduling and customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've thrived in fast-paced environments and how your decision-making skills have made a difference in your previous jobs.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing challenges you've faced and how you resolved them. We love seeing candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Jobwise Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Planner role. Familiarise yourself with the key responsibilities like scheduling engineers and managing customer communications. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully solved problems in a fast-paced environment. Think about times when you had to make quick decisions or manage multiple tasks simultaneously. This will demonstrate your ability to thrive under pressure, which is crucial for a Planner.
✨Brush Up on Your Excel Skills
Since you'll be producing service and performance reports using Excel, it’s a good idea to refresh your skills. Be ready to talk about how you've used Excel in previous roles, whether it's for tracking data or creating reports. If possible, mention any advanced functions you’re comfortable with.
✨Build Rapport with Your Interviewers
During the interview, focus on building a connection with your interviewers. Ask them about their experiences in the company and share your enthusiasm for the role. Strong interpersonal skills are key for a Planner, so showing that you can engage well with others will work in your favour.