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- Tasks: Provide first-line support and solve queries for colleagues across the UK.
- Company: Join a friendly, long-established business with a supportive culture.
- Benefits: Earn £26,000, enjoy 25 days holiday, free lunch, and parking.
- Other info: Experience genuine career stability in a family-feel environment.
- Why this job: Be the calm problem-solver everyone relies on in a people-first role.
- Qualifications: Excellent communication skills and a can-do attitude are essential.
The predicted salary is between 18000 - 18000 £ per year.
Are you the calm, solutions-focused person everyone turns to when something needs sorting? We are looking for a Helpdesk Advisor to join a friendly, long-established business at their Knutsford head office. As part of a supportive Helpdesk team, you'll be the first point of contact for colleagues across the UK - providing guidance on internal systems, business processes and day-to-day queries. This is a people-first role where patience, empathy and attention to detail really count.
What will you be doing as a Helpdesk Advisor?
- Providing first-line support to branches and internal teams across the UK
- Handling a wide variety of queries - from system access to process guidance
- Logging and tracking queries through to full resolution
- Communicating clearly and calmly with staff at all levels
- Learning and supporting the company's bespoke internal systems
We would LOVE to hear from you if you have the following skills and experience:
- Excellent communication and customer service skills
- Confident, calm, and professional when dealing with queries
- Strong attention to detail and a can-do attitude
- Able to take ownership and follow issues through to completion
- Keen to learn new systems and processes
What will you get in return for your work as a Helpdesk Advisor?
- £26,000 per annum
- Full-time, 35 h per week 8:00-16:00 / 9:00-17:00 shifts
- 25 days holidays (+ bank holidays)
- Free on-site lunch served daily in the staff canteen
- Free Parking
- Pension Scheme
- Profit Bonus
- Summer BBQ, Christmas party, and long-service rewards
- Genuine career stability in a supportive, family-feel environment
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
Customer Support Advisor in Marston employer: Jobwise Ltd
Contact Detail:
Jobwise Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Marston
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences relate to the role of a Helpdesk Advisor. We want you to show off your problem-solving skills and calm demeanour!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance! We love seeing applications come directly from candidates who are genuinely interested in joining our supportive team. Let’s get you that job!
We think you need these skills to ace Customer Support Advisor in Marston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant roles you've had, like Helpdesk Advisor or Customer Service Executive.
Craft a Personal Cover Letter: Write a cover letter that shows off your personality and explains why you're the perfect fit for this role. Mention your calm and solutions-focused approach, and how you can contribute to our supportive team.
Showcase Your Communication Skills: Since this role is all about clear communication, make sure your application is well-written and free of errors. Use a friendly tone that reflects your ability to connect with colleagues at all levels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out other positions that might suit you!
How to prepare for a job interview at Jobwise Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Helpdesk Advisor does. Familiarise yourself with the key responsibilities like providing first-line support and handling queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved issues calmly and clearly, as this will highlight your ability to handle queries professionally.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss specific instances where you've taken ownership of a problem and followed it through to resolution. This will showcase your can-do attitude and attention to detail, which are crucial for a Helpdesk Advisor.
✨Express Your Willingness to Learn
Mention your eagerness to learn new systems and processes. Companies love candidates who are adaptable and keen to grow. You could even research the company's internal systems beforehand to show that you're proactive and ready to dive in.