At a Glance
- Tasks: Coordinate teams, manage bookings, and deliver top-notch customer service.
- Company: A growing operations business working closely with schools.
- Benefits: £26,000 salary, 28 days holiday, hybrid flexibility, and team events.
- Other info: Join a supportive team with long-term career growth opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in customer service or coordination roles is a plus.
The predicted salary is between 26000 - 26000 £ per year.
Enjoy coordinating people, solving problems, and delivering great customer service? Our client is a growing operations and facilities business that works closely with schools to manage the hire of their spaces outside of school hours. As a Customer Service Coordinator, you'll be responsible for supporting the day-to-day running of the venue lettings, coordinating on-site teams, and acting as a key contact for schools and hirers.
What will you be doing as a Customer Service Coordinator?
- Coordinating rotas and shifts for On-Site Hosts across multiple venues
- Acting as the main point of contact for schools regarding operational issues and queries
- Supporting the smooth running of venue lettings and bookings
- Managing communication between schools, hirers, and on-site hosts
- Ensuring safeguarding procedures and company processes are followed at all times
- Handling customer service enquiries professionally and efficiently
- Monitoring schedules, bookings, and operational updates using internal systems
- Supporting remote weekend operations on a rota basis
- Troubleshooting and resolving issues quickly and effectively
- Taking ownership of the day-to-day coordination of community hire activity
We would LOVE to hear from you if you have the following skills and experience:
- Previous experience within a Customer Service, Coordinator, Operations Coordinator, Bookings Coordinator, Events Coordinator or a Scheduling role
- Excellent communication and organisational skills
- Ability to manage multiple priorities in a busy environment
- Confident liaising with customers, clients, and stakeholders
- Awareness or understanding of safeguarding procedures would be advantageous
- Positive, proactive, and solutions-focused attitude
- Able to work independently and as part of a team
What will you get in return for your work as a Customer Service Coordinator?
- £26,000 annual salary
- Permanent, full-time role
- 28 days holiday including bank holidays
- Employee Assistance Programme
- Active social calendar and team events
- Full training provided on all company systems and processes
- Hybrid flexibility on selected shifts and weekend working
- Supportive and growing business with long-term career opportunities
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
Customer Service Coordinator in Manchester employer: Jobwise Ltd
Join a supportive and growing operations and facilities business that values teamwork and community engagement. As a Customer Service Coordinator, you'll enjoy a positive work culture with opportunities for professional development, a competitive salary of £26,000, and benefits such as 28 days of holiday and hybrid working options. This role not only allows you to coordinate and solve problems but also offers a chance to make a meaningful impact in the lives of students and schools in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and coordination. Think about specific examples from your past experiences that highlight your problem-solving skills and ability to manage multiple priorities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, we’ve got more opportunities on our website, so keep an eye out for other roles that might suit you!
We think you need these skills to ace Customer Service Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in customer service or coordination, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. Share specific examples of how you've solved problems or coordinated teams in the past.
Showcase Your Communication Skills:Since this role involves liaising with schools and hirers, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don’t shy away from showing your proactive attitude!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Jobwise Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with coordinating rotas, managing bookings, and liaising with schools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves a lot of communication with schools and hirers, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've effectively resolved issues or coordinated teams. This will highlight your ability to handle customer service enquiries professionally.
✨Be Solutions-Focused
During the interview, adopt a positive and proactive attitude. Employers love candidates who can think on their feet and troubleshoot problems. Prepare some scenarios where you successfully solved a problem or improved a process, as this will showcase your solutions-focused mindset.
✨Understand Safeguarding Procedures
While it’s not mandatory, having an awareness of safeguarding procedures can set you apart from other candidates. Brush up on what safeguarding means in a school context and be ready to discuss how you would ensure these procedures are followed in your role as a coordinator.
