At a Glance
- Tasks: Support patients with queries and manage appointment bookings over the phone.
- Company: Join a healthcare provider making a real difference in patient care.
- Benefits: Earn £12.71 per hour, with full training and potential for permanent roles.
- Other info: Friendly team atmosphere with flexible shifts and great transport links.
- Why this job: Make a meaningful impact while gaining valuable experience in a busy environment.
- Qualifications: Previous telephone experience and strong communication skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Are you looking for a busy, patient-focused telephone role where you can make a real difference? We're working with a healthcare provider experiencing a significant influx of work and looking for committed Customer Service Advisors to join their team on a temporary basis until the end of August. As a Customer Service Advisor, you'll be stepping in to support patient bookings, pre-assessments, and general enquiries during a particularly busy period.
What will you be doing as a Customer Service Advisor?
- Handling inbound and outbound calls
- Supporting patients with queries, including appointment locations, cancellations, and rescheduling
- Booking patient appointment slots into the system
- Calling patients who have booked directly to complete telephone pre-assessment checks
- Completing non-clinical pre-assessments with patients over the phone
- General administrative tasks
- Discharging patients post-surgery (post-op admin)
- Supporting day-to-day tasks across the team during a high-demand period
This role exists due to a large increase in workload, system changes, and ongoing permanent recruitment - meaning you'll be helping the team stay on track through a very busy period.
We would LOVE to hear from you if you have the following skills and experience:
- Previous telephone-based experience (essential)
- Strong communication skills and the ability to handle patient queries with empathy
- Good MS Office ability and ability to pick up new systems quickly
- The ability to commit to the booking until the end of April
- Reliability - someone not planning time away, and able to work shifts between Christmas and New Year
- Previous healthcare background, medical or NHS experience could be an advantage but is not essential
- DBS or NHS card could be an advantage but not essential
What will you get in return for your work as a Customer Service Advisor?
- £12.71 per hour, weekly paid on a timesheet basis
- Full time working shifts of 8am-4pm, 10am-6pm, or 11am-7pm (the late is only 1 day per week)
- Full training provided
- Opportunity to support NHS patients in a meaningful, rewarding role
- Potential to apply for permanent opportunities as the team is recruiting (temps are welcome to apply, but no guarantee of permanent placement)
- Friendly team environment
- Based close to major motorway and public transport links in Didsbury / Chorlton area
- Length of Booking is until end of August
- This is a temporary role to cover an influx of work whilst the permanent team is being recruited
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
Customer Service Advisor in London employer: Jobwise Ltd
Jobwise Ltd is an exceptional employer located in Horwich, offering a dynamic work environment that fosters creativity and collaboration. With a strong emphasis on employee well-being through flexible working hours and wellness initiatives, the company also prioritises professional development, ensuring that team members have ample opportunities for career growth. Join us to be part of a forward-thinking team dedicated to enhancing brand presence and driving impactful marketing strategies.
