At a Glance
- Tasks: Build strong customer relationships and support day-to-day requirements in a friendly team.
- Company: Join a successful, family-owned business with a personal touch.
- Benefits: Starting salary of £27,000, rising to £28,000, plus 24 days holiday and early finishes.
- Other info: Great career growth opportunities and regular social events to enjoy.
- Why this job: Make a real impact while enjoying a supportive and fun work environment.
- Qualifications: Experience in customer service or similar roles, with a friendly phone manner.
What if you could join a highly successful, market-leading business without losing the friendly, personal feel of a family-owned company? This could be a great opportunity to join a well-established business just outside Leigh town centre, where you can build strong customer relationships, work with a great team and develop a genuine long-term career.
Along with a £27,000 starting salary, rising to £28,000 after 6 months, you'll benefit from:
- 24 days holiday plus bank holidays, increasing to 25 days plus bank holidays including your birthday
- An early finish every other Friday
- Free parking
You'll also be joining a friendly, supportive team where people know each other, work closely together and are encouraged to develop.
What will you be doing as Customer Account Coordinator?
Working as part of a small and friendly team, you'll be helping customers with their day-to-day requirements while developing strong, long-term relationships. It's a varied, fast-moving role where building genuine customer relationships is just as important as getting the job done. Your responsibilities will include:
- Speaking with existing and lapsed customers and developing strong relationships
- Handling inbound enquiries and making outbound calls to customers
- Preparing quotes and advising customers on product suitability and availability
- Liaising with suppliers in the UK and overseas to obtain pricing and product information
- Working with customers and internal departments to resolve any issues
- Keeping customer websites updated with the latest product range
What's in it for you?
- A £27,000 starting salary, rising to £28,000 after 6 months
- 24 days holiday plus bank holidays, increasing to 25 days plus bank holidays including your birthday
- An early finish every other Friday
- Free parking
- Regular staff rewards, treats and incentives
- Regular social events
- Staff discount
- Staff referral bonus
- Support for employees who want to get involved in charity work
- Excellent career and development opportunities
- A friendly, supportive working environment with a genuine family feel
Why would you join this company?
This is a successful and well-established family-owned business with a multi-million-pound turnover and a strong position within its sector. Despite its size and continued success, it has retained the friendly, personal approach that makes it feel like a place where people genuinely know and support each other.
You'll be joining a business that values its people and invests in their development, with opportunities to learn, take on more responsibility and build a long-term career. It's also an environment where people work hard but enjoy what they do. There's a real team spirit, regular rewards and social events, and a culture where everyone plays their part in the success of the business.
What we're looking for:
- Previous experience in a Customer Account Coordinator, Sales Administration, Sales Support, Customer Service, Internal Sales, Account Management or a similar role
- Office-based experience and a confident, friendly telephone manner
- Good working knowledge of Word, Excel and email
- A proactive approach and the confidence to take ownership
- The ability to build rapport and develop positive customer relationships
What's important to the company:
We're not looking for someone who simply ticks every box. Your personality and approach are just as important as your experience. You'll ideally be someone who is upbeat, outgoing and enjoys talking to people. Someone who takes an interest in understanding what customers need, likes getting things done and wants to become someone their customers can rely on.
The Essentials:
- Salary: £27,000, rising to £28,000 after 6 months
- Hours: Monday-Friday, 9.00am-5.30pm (1-hour lunch)
- Location: Leigh
- Job type: Permanent
To Apply:
If you're looking for a Customer Account Coordinator role where you can build strong customer relationships, work with a great team and develop a genuine long-term career, we'd love to hear from you. Send your CV today!
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Customer Account Coordinator in Leigh employer: Jobwise Ltd
Join a well-established and successful print business as a Print Production Controller, where your expertise in print production and commercial acumen will be highly valued. Enjoy a supportive work culture that fosters collaboration across teams, alongside competitive benefits such as 26 days of annual leave, free parking, and opportunities for long-term career growth. This role not only allows you to make a significant impact on operational efficiency but also offers a dynamic environment where your skills can shine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator in Leigh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobwise Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobwise Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Coordinator in Leigh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobwise Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Jobwise Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobwise Ltd!
How to prepare for a job interview at Jobwise Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
