At a Glance
- Tasks: Resolve customer issues and improve service standards in a supportive team environment.
- Company: Join a market-leading company that values its people and fosters a fantastic culture.
- Benefits: Starting salary of £27,000, rising to £28,000, plus 24 days holiday and your birthday off!
- Other info: Enjoy free parking, early finishes, and rewards for your hard work!
- Why this job: Be part of a family-like team with great career prospects and regular social events.
- Qualifications: Experience in customer service and a passion for problem-solving are essential.
The predicted salary is between 27000 - 28500 £ per year.
Would you like to work for a successful, market leading company where people genuinely matter? If so, this role could be just for you. As well as great benefits and prospects, they have a fantastic working culture and team-based environment and regularly hold staff social events and provide treats and incentives to the team.
There is a starting salary of £27,000 (rising to £28,000 after 6 months' probation) and benefits including free parking, pension scheme, and holidays that increase to 24 days plus bank holidays over time (plus your birthday as an extra day off!), staff rewards and more!
What will you be doing:
- Working as a team of 2 within the Aftersales Team to provide resolutions to any issues customers may have with their orders.
- Dealing mostly with customer complaints and resolving issues via email and telephone.
- Investigating and solving customers' problems, including complex or long-standing problems that have been passed on by other teams.
- Liaising with internal departments, suppliers and couriers.
- Dealing with invoice and credit note queries.
- Improving customer service procedures, policy and standards.
- Liaising with the management team to improve customer service.
We would LOVE to hear from you if you have the following skills and experience:
- Previous experience in a business to business customer service based role.
- Experience dealing with complaint handling would be beneficial.
- Someone who is genuinely passionate about resolving customer issues and finding solutions to problems.
- Ability to work efficiently under pressure, prioritising workload to meet deadlines.
- Comfortable using Word, Excel and email.
What will you get in return for your work:
- A salary of £27,000 (rising to £28,000 after probation period).
- 21 days holiday plus bank holidays, rising to 24 days.
- Your birthday as an extra day off!
- An early Friday finish every other week.
- Free parking.
- Pension scheme.
- Regular staff rewards and social events.
- Staff discount.
- Support for your charity work.
- Staff referral bonus.
- Great career prospects.
- Fabulous working environment with a real family feel where everyone works well together.
If this sounds like a Customer Service or Complaints Handler role you would LOVE, please send your CV today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
Aftersales Administrator in Leigh employer: Jobwise Ltd
Join a thriving, market-leading company that prioritises its people and fosters a supportive team culture. As an Aftersales Administrator, you'll enjoy competitive benefits including a starting salary of £27,000, increasing holiday entitlement, and unique perks like an extra day off for your birthday. With regular social events and a focus on employee growth, this is an excellent opportunity for those seeking a rewarding career in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Administrator in Leigh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobwise Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobwise Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Administrator in Leigh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobwise Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Jobwise Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobwise Ltd!
How to prepare for a job interview at Jobwise Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
