At a Glance
- Tasks: Manage customer relationships and support them through their claims journey.
- Company: Rapidly growing business in Altrincham with a friendly team culture.
- Benefits: Salary up to £30,000, performance bonuses, and optional overtime.
- Other info: Join a supportive team that celebrates success and fosters growth.
- Why this job: Make a genuine difference in people's lives while developing your career.
- Qualifications: Experience in fast-paced phone roles and excellent communication skills.
Do you LOVE talking to people and enjoy spending time on the phone? Are you a good listener with a warm, patient, compassionate and reassuring manner? Are you looking for a fast moving role with excellent career prospects and development opportunities? If so, read on.
The rapidly growing and ambitious business in Altrincham town centre is looking to expand their friendly team with a Customer Success Manager. If you're looking for a role where you can make a genuine difference to people's lives and offers genuine career opportunities, this could be the role for you.
What will you be doing as a Customer Success Manager?
- Working with a range of customers who have signed up to the business's services, managing a large portfolio of customers, ensuring they are looked after and expectations are met.
- Regularly contacting customers throughout their claims journey.
- Making a high volume of outbound calls to these existing customers and building strong, genuine customer relationships.
- Supporting customers who may need extra patience, reassurance and guidance.
- Keeping customer claims moving forward and following up on paperwork, documents and outstanding actions.
- Contacting government departments when updates or further information are needed.
- Keeping accurate and up-to-date customer records.
- Working closely with other internal teams to ensure things are progressing.
- Supporting customers once their claim is successful.
- Taking ownership of your customer portfolio and ensuring agreed service standards are met.
- Continuing to build relationships with successful customers after their initial claim has finished.
- Keeping in regular contact to understand how their needs may change over time.
- Identifying opportunities where you may be able to provide additional support or services.
This is a heavily phone-based role, so we’re looking for someone who genuinely enjoys talking to people, building rapport and having conversations.
We would LOVE to hear from you if you have the following skills and experience:
- Ideally has previous experience in a high volume, fast paced phone based role.
- Good general IT skills.
- An excellent phone manner.
- Enjoys speaking to people for much of the day on the phone.
- Naturally warm, patient, compassionate and reassuring.
- Fast paced with real "get up and go" energy.
- Highly organised and able to work in a busy environment, comfortably managing a high volume of ongoing customer relationships.
What will you get in return for your work as a Customer Success Manager?
- A salary of £26,000 to £30,000, depending on experience.
- The chance to earn £4,000 pa bonus based on performance.
- Optional overtime paid at time and a half.
- Full training and ongoing coaching.
- Excellent career progression within a rapidly growing business - the company actively develops people based on their strengths and interests and is happy to create opportunities as the business grows.
- Join a supportive team that genuinely celebrates success and helps each other develop.
If this sounds like the Customer Service role for you, please send your CV today!
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
Customer Success Manager employer: Jobwise Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobwise Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobwise Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobwise Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Jobwise Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobwise Ltd!
How to prepare for a job interview at Jobwise Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
