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- Tasks: Lead and develop a dynamic team while ensuring exceptional customer service.
- Company: Join a growing business that values your impact and fosters a supportive culture.
- Benefits: Enjoy a competitive salary, no weekend work, and great career progression opportunities.
- Why this job: Be part of a fast-paced environment where your leadership skills can shine and make a difference.
- Qualifications: Strong leadership and communication skills; experience in financial services is a plus.
- Other info: Apply now and expect a response within 2 days!
The predicted salary is between 34000 - 45000 £ per year.
Are you a confident leader ready to take ownership of a growing team? We’re on the lookout for a proactive and people-focused Enquiries Manager to lead a fast-paced, high-performing team. As an Enquiries Manager, you’ll ensure smooth day-to-day operations, support team development, and help deliver an exceptional customer experience.
What will you be doing as an Enquiries Manager?
- Leading and developing a team of up to 15 people
- Coaching and mentoring team members, including senior staff
- Managing workloads, rotas, and staffing to meet business needs
- Supporting with complex customer enquiries and qualification processes
- Overseeing quality control and maintaining high service standards
- Reviewing documentation and providing reports to external partners
- Creating a positive team culture built on accountability and results
We would LOVE to hear from you if you have the following skills and experience:
- Strong leadership skills with experience managing a team
- Excellent communication and organisational abilities
- A hands-on, solutions-focused mindset
- Comfortable working in a target-driven environment
- Experience in financial services or property is a bonus, but not essential
What will you get in return for your work as an Enquiries Manager?
- £40,000 - £45,000 basic salary
- Realistic OTE of £45,000 - £50,000
- Monday to Friday hours 10am to 6pm (no weekends!)
- Friendly, supportive working culture
- Great opportunities for learning, development and career progression
Join a growing business where your impact truly matters. Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Customer Care Manager employer: Jobwise Ltd
Contact Detail:
Jobwise Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've successfully managed and developed teams in the past. Highlight any coaching or mentoring experiences that demonstrate your ability to foster a positive team culture.
✨Tip Number 2
Prepare to discuss your approach to handling complex customer enquiries. Think of scenarios where you resolved challenging situations, as this will illustrate your problem-solving skills and customer-focused mindset.
✨Tip Number 3
Familiarise yourself with the financial services or property sectors, even if you don't have direct experience. Being knowledgeable about industry trends and challenges can set you apart and show your commitment to the role.
✨Tip Number 4
Demonstrate your organisational abilities by discussing how you manage workloads and staffing in a fast-paced environment. Be ready to share strategies you've used to maintain high service standards while meeting business needs.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and any relevant skills that align with the role of Enquiries Manager. Use specific examples to demonstrate your ability to manage a team and handle customer enquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and people-focused mindset. Mention your experience in coaching and mentoring, as well as your ability to maintain high service standards.
Highlight Relevant Experience: If you have experience in financial services or property, be sure to mention it. Even if it's not essential, it can set you apart from other candidates. Focus on achievements that demonstrate your organisational abilities and solutions-focused mindset.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Jobwise Ltd
✨Showcase Your Leadership Skills
As a Customer Care Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and mentoring experiences.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you handle complex customer enquiries and team dynamics.
✨Emphasise Your Solutions-Focused Mindset
Be ready to discuss specific instances where you've tackled challenges with a hands-on approach. Highlight your problem-solving skills and how they contributed to positive outcomes in previous roles.
✨Understand the Company Culture
Research the company's values and culture before the interview. Be prepared to discuss how you can contribute to creating a positive team environment built on accountability and results.
