At a Glance
- Tasks: Be the calm voice solving problems and guiding teams across the UK.
- Company: Join a supportive team in Knutsford with a focus on clarity and reassurance.
- Benefits: Earn £26,000, enjoy 25 days holiday, free lunch, and social events.
- Other info: Dynamic role with opportunities for growth and a fun work environment.
- Why this job: Make a real difference every day while developing your communication skills.
- Qualifications: Experience in customer support and strong communication skills required.
The predicted salary is between 18000 - 18000 £ per year.
Are you the calm voice people rely on when systems fail, processes confuse, or answers aren't obvious? As a Customer Support Advisor you'll be the person that keeps everything moving - solving problems, guiding colleagues, and making sure nothing slips through the cracks. This is a role where your impact is felt daily. Based in Knutsford, you'll support teams across the UK, bringing clarity, structure and reassurance whenever it's needed most.
What's in it for you:
- £26000 per annum
- 25 days holiday plus bank holidays
- Working hours: 35 hours per week, shifts between 08:00-16:00 and 09:00-17:00
- Free on-site lunch served daily
- Profit bonus scheme
- Free parking at the Knutsford site
- Pension scheme for long-term security
- Social events including Summer BBQ and Christmas parties
Your responsibilities as Customer Support Advisor:
- Acting as the first point of contact for internal queries across UK branches
- Providing clear guidance on systems, processes and day-to-day operations
- Logging, managing and tracking queries through to full resolution
- Ensuring consistent communication and updates to stakeholders
- Supporting and learning bespoke internal systems to deliver accurate solutions
- Maintaining high standards of service across all interactions
What we're looking for in a Customer Support Advisor:
- Previous experience in a support, service desk or customer-focused role
- Strong communication skills across different levels of a business
- Ability to manage and prioritise multiple queries effectively
- High attention to detail when logging and resolving issues
- Confidence using systems and learning new platforms
If you're ready to step into a Customer Service Advisor role where you can genuinely make a difference every day, apply now. Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
Customer Support in Altrincham employer: Jobwise Ltd
At our Knutsford location, we pride ourselves on being an exceptional employer that values the contributions of our Customer Support Advisors. With a supportive work culture, competitive salary, and generous benefits including 25 days holiday, free daily lunches, and social events, we foster an environment where employees can thrive and grow. Join us to make a meaningful impact while enjoying a fulfilling career in a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support in Altrincham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you’d handle tricky situations or difficult customers. We want to show that we can keep calm under pressure and provide clear solutions.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when answering questions. Remember, as a Customer Support Advisor, we need to demonstrate that we can communicate effectively with different levels of the business.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye out for other roles that might suit you – we’re always looking for talented individuals to join our team!
We think you need these skills to ace Customer Support in Altrincham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've successfully solved problems or guided others. We want to see how you can bring clarity and reassurance, just like you'll do in the Customer Support role.
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Use keywords from the listing to show us you're a great fit for the role. It helps us see how you align with what we're looking for!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clear communication, so make sure your points are easy to understand. This will give us a taste of how you communicate in a support role.
Apply Through Our Website:Don't forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we aim to respond to successful applications within 2 days!
How to prepare for a job interview at Jobwise Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Advisor inside out. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will help you demonstrate your problem-solving skills and show that you're ready to tackle any challenge.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you had to explain complex information clearly or manage multiple queries at once. Practising these examples will help you articulate your experience confidently during the interview.
✨Demonstrate Attention to Detail
As a Customer Support Advisor, attention to detail is crucial. Be ready to discuss how you've ensured accuracy in your work before. You might want to mention specific instances where your keen eye for detail helped resolve an issue or improve a process. This will show that you take pride in your work and can maintain high standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics, the systems you'll be using, or how success is measured in the role. Thoughtful questions can leave a lasting impression and demonstrate your enthusiasm for the position.
